Customer Satisfaction stories - Page 5

Businesses face a customer support squeeze as rising effort, agent overload, and scale pressures threaten growth and customer loyalty.

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

Butlin's adoption of WorkBuzz's AI-powered platform boosted staff engagement by 4%, pride by 8%, and improved guest ratings via targeted recognition schemes.

New research reveals 67% of UK firms demand sustainability credentials from tech vendors, reflecting ESG's crucial role in business growth and strategy.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

ST Engineering iDirect launches an AI-powered platform to predict and fix satellite network issues, enhancing reliability and cutting operational costs for operators.

Digital.ai's 18th State of Agile Report reveals AI is now central to software delivery, driving a new era of autonomous Agile practices globally.

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

Media firms lose up to USD $2 million per hour during digital outages, with events lasting about 40 minutes impacting revenue and subscriber loyalty.

Retailers are rapidly adopting AI to personalise shopping experiences, boosting customer loyalty and handling £30bn in UK click-and-collect orders in 2025.

Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.

UK shoppers increasingly accept AI for delivery updates and returns, but nearly half still prefer human support when issues arise, new research finds.

CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.