Europe lags in AI adoption as customer service gains
European customer service teams trail global AI uptake, but those already using it say it is helping them handle more enquiries with existing staff.
UK CIOs trust AI over analyst reports on suppliers
AI chatbots now outrank analyst reports for UK tech buying research, with 56% of CIOs using them instead of traditional sources.
AI widens skills gap in UK skilled trades, Pearson finds
Training systems are struggling to keep pace as AI changes day-to-day tasks in UK skilled trades and raises replacement demand, Pearson says.
Kura appoints Acumen Cyber for round-the-clock monitoring
The deal gives the customer experience outsourcer 24/7 threat detection and incident response as clients demand stronger proof of security controls.
Fife expands Totalmobile rollout across adult care
The expansion should free more time for frontline care, with the system already adding 1,713 hours a week and saving GBP £2.35 million yearly.
UK firms see strong returns from AI adoption research
Most UK organisations using AI are seeing measurable gains, with productivity, cost savings and revenue growth among the clearest benefits.
ANNA partners with YouLend on revenue-based funding
Small firms facing cash-flow pressure can now access funding in as little as 24 hours through ANNA's app, based on trading revenue.
UK data centres warned over climate resilience gap
Older facilities may struggle as hotter summers, floods and grid strain threaten UK data centre uptime for essential services.
iFAST Global Bank launches payment collection tool for SMEs
CASETiFY launches iPhone 18 cases & foldable waitlist
UK SMEs upbeat but finance admin slows growth plans
UK data centre bosses take on Arctic trek for hospice
Air IT launches AI services for SMEs lacking plans
Klarus launches energy & utilities practice with Haw
Utilities face mounting scrutiny and investment pressures, as Klarus brings in Stephen Haw to steer advice on technology, data and AI.
Sytech appoints Garry Dixon as Non-Executive Director
The appointment strengthens its board as demand rises for digital forensics and cyber security services handling ever-growing volumes of evidence.
SMT names Phil Battle Managing Director for Great Britain
The construction equipment distributor is reshaping its British leadership as Phil Battle prepares to take over in October after Nick Allen stepped down.
Sapiens appoints Nazir Esmail & Maggie Fox to leadership
The insurance software group is reshaping its top team to bolster AI oversight and sharpen its pitch to insurers as it pursues a wider strategy.
de Novo appoints Lynette Slater as Chief Executive
The Welsh digital transformation firm is reshaping its senior team as it expands across public sector and private clients.