Customer Satisfaction stories - Page 3

Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.

Snom Technology has enhanced its management team with Mark Wiegleb as Vice President of Product and Mario Schenker as Head of Logistics & Sales Operations.

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

A study has crowned IKEA the top ecommerce site for customer experience in the UK for 2025, outpacing competitors with superior site performance.

PagerDuty has launched its Agentic AI features in Asia, aiming to boost enterprise digital operations efficiency and reduce costs while enhancing customer satisfaction.

Allegis Group has implemented Salesforce's Agentforce across its Asia-Pacific operations to enhance efficiency and improve candidate placement processes.

Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.

GIMME, an on-demand alcohol delivery service in New Zealand, aims to revolutionise consumption by prioritising speed, safety, and responsible drinking.

JAVLN has appointed Ben Rees as Head of Engineering, James Brading as Head of Product, and Shelley Cox as Head of Customer Success to tackle industry data challenges.

TechSee has unveiled Connectivity Guru, a visual AI solution enhancing Wi-Fi troubleshooting with real-time diagnostics and 3D heatmaps for improved customer support.

The Wireless Broadband Alliance has unveiled new guidelines for implementing L4S technology in Wi-Fi, aiming to enhance low-latency applications like cloud gaming and VR.

Trusted Tech has launched Certified Support Services, aimed at enhancing Microsoft technology use with expert support and quick response times, amid rising IT challenges.

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

Elastic has appointed Jeremy Pell as Area Vice President for Australia and New Zealand, aiming to boost growth and customer satisfaction in a competitive market.

monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.

KnowBe4 has announced the appointment of Werner Wehmeyer as Executive Vice President of Customer Success, aiming to enhance their global customer strategies.

IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.

BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.