UK Stories

Cavell study highlights rising automation in global contact centre strategy

Cavell's new study reveals a growing trend of automation in customer experience strategies globally, with Western contact centres predicting a significant surge in automated solutions over the next three years.

By Kaleah Salmon • 3 min read • Fri, 8th Mar 2024

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One in 10 retail tech businesses in UK up for sale

Study reveals that 1 in 10 retail tech businesses in UK is currently up for sale, marking a high among sectors.

By Shannon Williams • 2 min read • Wed, 13th Dec 2023

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UK IT leaders reveal skill gaps hindering innovation

IT leaders in the UK are facing significant skill gaps in strategic thinking, AI and business acumen, a new Red Hat study reveals.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023

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Compliance is top concern in data management for 79% of ITDMs, reveals Cloudera study

Cloudera's research divulges compliance as the top worry of 79% of ITDMs handling data management, attributed to the use of point solutions.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Global Stories

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IWD 2024: The neuroscience behind storytelling

Exploring cognitive empathy, storytelling and the need for greater female representation in technology, with a focus on the unique skills women bring to the industry.

By Olivia Wagner • 3 min read • Fri, 8th Mar 2024

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UK retailers' inconsistent return policies revealed by Sendcloud study

Sendcloud's study reveals a lack of transparency in return policies among the UK's top 100 retailers, with only 23% clearly showing their paid return policies on their homepages.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024

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Tidal Cyber maps out 2024's election cyber threats worldwide

Tidal Cyber unveils a study revealing high-risk countries and top offenders for election cyber interference threats in 2024, spotlighting the methods used and potential defences.

By Catherine Knowles • 3 min read • Tue, 13th Feb 2024

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Email's impact in marketing mix lessens, diversified outreach vital

The impact of email in the marketing mix dwindles, suggesting a need for diversified strategies, according to a new study by sales tech firm Sopro.

By Kaleah Salmon • 3 min read • Thu, 1st Feb 2024

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Acer expands Swift laptop line with AI capabilities & Intel Core Ultra

Acer bolsters Swift laptop range with three new Intel Core Ultra-powered models, underscored with cutting-edge AI acceleration capabilities.

By Shannon Williams • 3 min read • Tue, 9th Jan 2024

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PromoVeritas study refutes prize promotion assumptions

PromoVeritas's study debunks conventional wisdom on prize promotions, demonstrating that multiple smaller rewards drive more engagement than grand prizes, and cash prizes have fallen out of favour.

By Kaleah Salmon • 3 min read • Fri, 5th Jan 2024

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Content creators earn $700m across social media platforms in 2023

Top 50 social media content creators turned digital influence into $700m in 2023, a study reveals.

By Sean Mitchell • 2 min read • Sat, 16th Dec 2023

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Study highlights consumer distrust due to dark design patterns

Dovetail's study finds that 40% of users face financial loss due to 'dark design' tactics on eCommerce platforms.

By Shannon Williams • 3 min read • Fri, 15th Dec 2023

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Study finds over half of of users unsatisfied with AI tools

Over half of corporate research professionals are displeased with AI tools, requiring more than just chat functions, says study.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023

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Sustainability initiatives prioritised by businesses in APJ region

Asia Pacific and Japan businesses are prioritising sustainability, with over half planning to increase related investments.

By Catherine Knowles • 3 min read • Wed, 6th Dec 2023

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UK businesses regret two-thirds of recent software purchases

New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.

By Shannon Williams • 3 min read • Thu, 30th Nov 2023

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Monstarlab report unveils practices of digital transformation leaders vs laggers

Monstarlab's report details practices differentiating digital transformation leaders from laggers, tailored to enhance business growth. .

By Catherine Knowles • 3 min read • Mon, 27th Nov 2023

Stories from Other Regions

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Australians least confident in AI, reveals global Workday study

Australian businesses express the highest global distrust in AI technology, with 60% showing scepticism, according to a study by cloud applications provider, Workday.

By Tom Raynel • 3 min read • Tue, 30th Jan 2024