Salesforce stories - Page 4

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

The global campaign management software market is set to soar to USD$4.8 billion by 2024 and may reach USD$10.2 billion by 2034, driven by AI and cloud innovations.

Salesforce names Iman Muhammad as Indonesia's country lead and unveils a new office in Jakarta, bolstering its presence in the growing ASEAN market.

Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.

Australia's top healthcare marketplace, Healthengine, names David Watson as new CCO, set to enhance commercial strategies and foster growth from July.

The global cloud governance platform market is set to hit USD $3.87 billion by 2034, driven by AI integration, hybrid cloud adoption, and compliance needs.

Salesforce unveils the world's first large language model benchmark for CRM, enabling businesses to evaluate LLMs on accuracy, cost, speed, trust, and safety.

Techcombank has unveiled AI-driven innovations aiming to elevate customer experience and position itself as a leader in Vietnam's banking sector.

Claroty appoints Jason Pearce as Field CTO for Asia Pacific and Japan, marking significant regional growth and a commitment to securing critical infrastructure.

Cloud SaaS applications face increasing cyber-attacks, with breaches quadrupling in a year due to identity factors, highlighting urgent security needs.

Microcare Systems has slashed costs and streamlined operations by adopting Zumzum Financials via Salesforce, boosting invoicing efficiency and cash flow significantly.

Chargebee has named Brian Clark as President of Go-to-Market and Andrew Sherwood as SVP of Global Sales, aiming to capitalise on the booming USD $1.5 trillion subscription economy.

CrowdStrike, now part of the S&P 500 Index, hits a record USD $3.65 billion ARR, solidifying its role as an AI-driven cybersecurity leader.

Intercom partners with Fivetran to upgrade its data infrastructure, resolving prior issues with data loss and quality, aiming to enhance decision-making.

Canva launches Connect APIs to boost developer integrations, marking a year of their expanding Developers Program. New APIs aim to streamline workflows and enhance productivity.

Report reveals 68% of European tech startups are leveraging AI, with investments in emerging technologies like ML and 5G shaping the future landscape.

Databricks launches LakeFlow to streamline data engineering with scalable connectors, real-time processing, and automated data pipelines, aiming to democratise data and AI.

Databricks open sources Unity Catalog, enhancing data and AI governance across multiple clouds and platforms, with support from AWS, Google Cloud, Microsoft, and more.

New Salesforce research reveals that 52% of Australian office workers struggle with AI, reflecting widespread data mistrust and a need for human oversight.

Salesforce and BCG report that integrating GenAI into New Zealand's government services could unlock USD$5.1 billion by 2030, but trust remains a major hurdle.