Retail stories

UK shoppers show stronger loyalty to stores than brands, with customer service and rewards driving loyalty, especially among those over 55 years.

SEON expands its Asia-Pacific team in response to growing demand for advanced fraud prevention and anti-money laundering solutions across the region.

The Chartered Institute of Information Security teams with PTSD Resolution to offer trauma therapy and mental health support to UK cybersecurity professionals from May 2025.

AmBank Group's digital overhaul using Progress Sitefinity Cloud led to an 18% rise in website traffic and enhanced user engagement in Malaysia's banking sector.

One in three Australians now use AI for shopping tasks like choosing outfits and planning meals, with adoption up 45% in the past year, study finds.

Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.

The Asia Pacific Loyalty Conference highlights AI's growing role in customer retention, as 46% of consumers expect brands to know their preferences.

Blackstone eIT and Nintex have launched an AI platform combining vision intelligence and workflow automation to boost real-time risk management across industries.

Manhattan Associates launches a connector app on Shopify, offering retailers real-time inventory, order tracking, and diverse payment options to boost omnichannel fulfilment.

Data from birdsnest.com.au reveals dresses and jumpsuits top the return list in Australia, with a 31% rate from over 85,000 returns last year.

Organisations in Australia and New Zealand are boosting investment in AI supply chain technologies to enhance resilience, productivity, and meet evolving customer demands.

Global firms could boost revenue by AUD $115 trillion through better data management, yet poor data integrity risks costing billions worldwide.

GPC Asia Pacific chooses RELEX Solutions to optimise forecasting and replenishment across 600 stores, aiming to improve inventory and product availability.

Park Place Technologies has acquired UK-based CSI, bolstering its hybrid cloud services and strengthening support for legacy IBM infrastructures globally.

Cloudinary's survey reveals 93% of retailers see up to 4x better results from personalisation, boosting online and in-store customer experiences globally.

Athos Commerce has rebranded, focusing on helping Australian retailers adapt to market shifts by optimising product discovery and boosting ecommerce growth.

Nexer Enterprise Applications has named Gareth Mitchell-Jones as Head of Data and AI UK to drive advanced Microsoft-based solutions across sectors.

Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.

Skechers launches Luna, an AI retail assistant, at its new Punggol Coast Mall store in Singapore, offering personalised style advice via kiosk and Telegram.

Endava formalises its partnership with OpenAI, joining the Beta Services Partner Program to advance AI-driven business transformation globally.