Retail stories
Difficult returns leads to brand abandonment - study
2 days ago
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cx
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martech
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social media
A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.
AI-managed data will help retailers avoid another sales slump in 2025
Last week
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martech
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omnichannel
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personalisation
Retailers are gearing up for a recovery in 2025 by leveraging AI to harness customer data, aiming to tailor their offerings amidst changing consumer habits.
Commerce Team & Block & Tam form strategic partnership
Last week
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martech
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commerce systems
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ecommerce
The Commerce Team Global and Block and Tam have formed a strategic partnership to enhance online growth for retailers, merging ecommerce and digital marketing expertise.
Rakhshan Zahid leads Reconomy's Re-use division success
Last week
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supply chain & logistics
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cleantech
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sustainability
Reconomy has named Rakhshan Zahid as the new Chief Executive of its Re-use division, succeeding Claire Webb while she remains as Executive Chair.
Morphy Richards enhances supply chain with AI partnership
Last week
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digital transformation
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supply chain & logistics
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ai
Morphy Richards has joined forces with Slimstock to enhance its supply chain, integrating an AI-powered platform to improve visibility and efficiency.
Top mobile messaging disruptors unveiled for 2025
Last week
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uc
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supply chain & logistics
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telco
Juniper Research has highlighted Sendbird, Front, and Sleekglow as top disruptors in the mobile messaging sector for 2025, aiming to challenge established players.
Battle for survival: Turning peak season learnings into 2025 strategies
Last week
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data analytics
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cx
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martech
Retailers face a survival battle in 2025, with economic pressures and customer expectations reshaping the e-commerce landscape following a strong 2024 peak season.
Top trends shaping retail media to reach USD $179.5bn
Last week
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ai
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advertising
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criteo
A new report forecasts the global retail media market will soar to USD $179.5 billion by 2025, driven by AI and innovative advertising strategies.
From peak to planning: Setting up for success in 2025
Last month
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cx
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martech
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ecommerce
As Australian retailers reflect on the challenges of 2024, they must prepare strategic insights from the peak season to ensure success in 2025.
Hexaware collaborates with AWS to boost cloud adoption
Last month
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digital transformation
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hyperscale
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cx
Hexaware Technologies has partnered with Amazon Web Services to enhance cloud adoption and deliver generative AI solutions across multiple sectors.
How agentic automation will reshape Australian industries in 2025
Last month
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genai
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ai
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ai ethics
As Australia prepares for 2025, agentic automation is set to revolutionise industries, enhancing productivity and collaboration through advanced AI capabilities.
Manhattan Associates launches Postgame Spotlight to optimise fulfillment
Last month
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martech
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omnichannel
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manhattan associates
Manhattan Associates has launched Postgame Spotlight, an analytics tool that enhances inventory allocation and fulfilment performance for retailers.
Brightcove earns ISO data security certification, ISO 27001
Last month
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data protection
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soc
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risk & compliance
Brightcove has secured the ISO/IEC 27001 certification, reinforcing its commitment to data protection in sectors including media, retail, and finance.
PPDS appoints Lutz Harder as interactive displays manager
Last month
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edutech
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digital signage
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cleantech
PPDS has appointed Lutz Harder as its new Global Product Manager for Interactive Displays, tasked with enhancing its market presence in key sectors.
Why traditional loyalty programs are failing to meet modern customer expectations
Last month
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crm
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cx
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martech
Traditional loyalty programmes are struggling to meet the evolving expectations of consumers, who demand instant rewards and personalised experiences.
Verizon & Honeywell collaborate on new retail tech bundle
Last month
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digital transformation
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partner programmes
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supply chain & logistics
Verizon and Honeywell have unveiled a strategic partnership to deliver a bundled technology solution, enhancing efficiency for retail and logistics firms.
Qlik named 2024 Customers' Choice for analytics platform
Last month
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data analytics
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cx
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martech
Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.
UK consumers feel undervalued by their favourite brands
Last month
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crm
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cx
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martech
A SAP Emarsys study reveals that 83% of UK consumers feel undervalued by their preferred brands, signalling a troubling disconnect in brand loyalty.
David Jackson takes charge as LG's UK Head of IT Sales
Last month
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displays & projectors
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printing
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epson
LG Business Solutions has appointed David Jackson as UK Head of IT Solutions Sales, aiming to strengthen its market presence and drive growth.
Four trends predicted to revolutionise retail by 2025
Last month
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data analytics
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cx
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martech
Manhattan Associates predicts that by 2025, retail will be reshaped by trends including unified commerce, AI-driven personalisation, and sustainability efforts.