Pegasystems stories - Page 3
Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
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crm
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uc
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cx
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
Pegasystems announces new app-building software
Fri, 7th Feb 2020
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apm
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low-code
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software development
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Wed, 4th Dec 2019
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open source
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microsoft
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cloud services
Pegasystems has enhanced its Cloud Choice Guarantee to include Kubernetes, enabling clients to deploy Pega on popular cloud platforms and maintain flexibility.
Infosys selected to update Aussie welfare entitlement system
Mon, 2nd Dec 2019
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dr
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digital transformation
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cloud services
Infosys to modernise Australia's welfare system with new Entitlement Calculation Engine, aiming at efficient policy implementation and operational savings.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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low-code
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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crm
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uc
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.
Australian businesses struggling with robotic automation
Fri, 13th Sep 2019
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robots
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digital transformation
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it automation
Despite praising robotic automation's effectiveness, Australian businesses lag in global deployment, citing challenges in bot implementation and maintenance.
Forrester names Pega leader in digital process automation
Fri, 21st Jun 2019
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it automation
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rpa
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pegasystems
Software company Pegasystems named leader in Forrester Wave report on software for digital process automation.
Pegasystems now ten-time Leader in CRM Magic Quadrant
Tue, 18th Jun 2019
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crm
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martech
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ovum
Pegasystems has been recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 10th year in a row.
Pega launches Enterprise Low-Code Factory
Wed, 5th Jun 2019
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digital transformation
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coding
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pegasystems
Pega unveils Enterprise Low-Code Factory, a centralised dashboard enabling employees to quickly craft enterprise software while maintaining company standards.
Forrester: Pegasystems a Leader in real-time interaction management
Thu, 7th Mar 2019
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crm
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cx
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martech
Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.
Pegasystems' acquisition boosts analytics capabilities
Thu, 14th Feb 2019
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data analytics
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martech
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planning
The acquisition of Infruid Labs brings analytics and data visualisation with a simple user interface to Pega’s solutions.
Chatbots still too dumb to get the job done
Tue, 16th Oct 2018
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uc
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martech
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ai agents
Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don’t evolve their bots.
Artificial intelligence is here to disrupt industries. Are we ready?
Wed, 18th Jul 2018
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crm
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digital transformation
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martech
AI adoption in Australian businesses is lagging behind the US and China, but starting small can lead to big results.
Study: Focusing on risk aversion? It may be doing you more harm than good
Fri, 18th May 2018
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risk & compliance
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pegasystems
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study
A study carried out by Frost & Sullivan has highlighted the benefits associated with being an agile business, instead of a risk-averse one.
Pegasystems: Making the art of selling smarter with AI
Thu, 15th Mar 2018
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data analytics
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martech
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planning
Pegasystems launches AI-powered Pega Sales Coach to help sales managers develop better salespeople in real time.
New IT training initiative targeting 1m people launched by World Economic Forum
Thu, 25th Jan 2018
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data analytics
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martech
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cdp
The Initiative has the goal of sorting the global skills gap and addressing job displacement arising from automation - with a number of big partners.
Execs believe AI and robotics could change workplace for the better - study
Wed, 24th Jan 2018
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robots
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it automation
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ai
Study finds teaming machine intelligence with humans can help organisations embrace efficient and meritocratic workforces.
Pega, AU Govt. and Canberra uni form dream team for tertiary students
Thu, 18th Jan 2018
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edutech
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it training
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skills gap
The Australian Government’s IP Australia, the University of Canberra, and IT firm Pega launch a graduate program to boost skilled ICT graduates.