Pegasystems stories - Page 2

Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.

Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.

Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.

Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.

For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.

Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.

Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.

Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.

Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.

Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.

The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.

Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.

Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

Pegasystems has enhanced its Cloud Choice Guarantee to include Kubernetes, enabling clients to deploy Pega on popular cloud platforms and maintain flexibility.

Infosys to modernise Australia's welfare system with new Entitlement Calculation Engine, aiming at efficient policy implementation and operational savings.