Pegasystems stories - Page 2
Customer service vital to long term success for Australian telcos
Thu, 27th May 2021
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crm
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uc
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martech
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
Poor service quality costing companies significant revenue
Fri, 21st May 2021
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crm
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uc
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Real-time decisioning critical to meeting increased customer expectations
Wed, 21st Apr 2021
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crm
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cx
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martech
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
What makes an intelligent automation leader? Pegasystems releases new study
Fri, 9th Apr 2021
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cloud services
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pegasystems
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automation
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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uc
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
Pegasystems completes industry first with auto-balancing feature
Wed, 18th Nov 2020
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rpa
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pegasystems
Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.
Forrester names Pega ‘Leader’ in interaction management
Fri, 23rd Oct 2020
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crm
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cx
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martech
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
Intelligent Automation – accelerate today and automate for tomorrow
Wed, 23rd Sep 2020
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it automation
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pegasystems
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mit
Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.
Businesses investing in DX more than ever thanks to COVID-19
Tue, 23rd Jun 2020
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digital transformation
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pegasystems
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it operations management
Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.
What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
Pega launches ‘platform for platforms’ to unify app stacks
Thu, 4th Jun 2020
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paas
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iaas
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cloud services
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
Pega strives to rid AI-based CX systems of discrimination
Thu, 21st May 2020
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crm
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cx
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dei
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
Pegasystems launches COVID-19 tracking app
Mon, 23rd Mar 2020
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healthtech
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pegasystems
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scheduling
Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.
Organisations must tear down the walls between IT and CX
Fri, 21st Feb 2020
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crm
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uc
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cx
Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.
Pegasystems announces new app-building software
Fri, 7th Feb 2020
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apm
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low-code
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software development
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
Customer service reps tired of not having the right tools - Pega
Tue, 10th Dec 2019
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crm
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uc
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martech
A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.
Pegasystems adds Kubernetes support to Cloud Choice Guarantee offering
Wed, 4th Dec 2019
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open source
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microsoft
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cloud services
Pegasystems has enhanced its Cloud Choice Guarantee to include Kubernetes, enabling clients to deploy Pega on popular cloud platforms and maintain flexibility.
Infosys selected to update Aussie welfare entitlement system
Mon, 2nd Dec 2019
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dr
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digital transformation
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cloud services
Infosys to modernise Australia's welfare system with new Entitlement Calculation Engine, aiming at efficient policy implementation and operational savings.
Gartner recognises Pega in low-code application platforms report
Fri, 29th Nov 2019
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rpa
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apm
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low-code
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.
26% of leaders still “support fax as a communication channel”
Tue, 26th Nov 2019
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crm
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uc
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martech
A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.