Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
ProHance report shows rise in global productivity hours
Last week
#
data analytics
#
it services
#
productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
Global trade challenges rise with AI & customs complexity
Last month
#
supply chain & logistics
#
ai
#
outsourcing
A report reveals growing challenges in global trade, citing complex customs regulations, skills shortages, and AI's impact amid geopolitical disruptions.
Maxicare improves operations with NICE Workforce Management
Last month
#
uc
#
cx
#
martech
Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.
Kiwi firm Orb360 enters Australian market via India model
Last month
#
blockchain
#
cleantech
#
sustainability
New Zealand firm Orb360 is set to enter the Australian market, employing a unique model that pairs Kiwi accountants with counterparts in India.
Survey finds strengthened CFO-CIO ties boost business outcome
Last month
#
saas
#
erp
#
ai
A new survey reveals that over 86% of CFOs and CIOs in EMEA report stronger ties, with 43% linking this to enhanced business outcomes.
Outsourcing AML: Five key factors for financial firms
Last month
#
outsourcing
#
financial institutions
#
aml
EFI advises financial institutions on five key considerations for outsourcing AML operations amid rising regulatory pressures and operational costs.
UK businesses increasingly outsourcing cybersecurity
Last month
#
data protection
#
soc
#
data privacy
A survey reveals 52% of UK firms outsource cybersecurity, with 28% planning to do so, driven by a skilled workforce gap and regulatory compliance needs.
Contact centres in 2025: Balancing AI with human empathy
Last month
#
uc
#
cx
#
martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
SolarWinds survey reveals widening IT skills gap concerns
Last month
#
it industry
#
outsourcing
#
solarwinds
A recent SolarWinds survey reveals 41% of IT professionals are struggling to find qualified candidates, highlighting a significant skills gap in the industry.
Geopolitical disruptions & AI reshape global trade
Fri, 25th Oct 2024
#
risk & compliance
#
ai
#
outsourcing
A new report by Customs Support Group reveals that geopolitical disruptions and AI challenges are severely impacting international trade operations.
AI transforms Australian accounting with 99.6% adoption
Thu, 17th Oct 2024
#
digital transformation
#
blockchain
#
financial systems
New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.
ProHance report reveals productivity divergence across sectors
Tue, 3rd Sep 2024
#
supply chain & logistics
#
healthtech
#
productivity
ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.
Hexnode partners with Wordtext Systems to expand in Philippines
Thu, 1st Aug 2024
#
iot
#
edr
#
personal computing devices
Hexnode partners with Wordtext Systems to bolster distribution of its UEM solutions in the Philippines, tapping into the region's BPO and IT infrastructure.
The six big challenges facing Australian MSPs in 2024
Thu, 20th Jun 2024
#
firewalls
#
digital transformation
#
hyperscale
Australian managed service providers (MSPs) are grappling with AI integration, cybersecurity threats, compliance, and competition while looking to vendors for support in 2024.
D2L unveils add-on solution to enhance corporate learning
Thu, 30th May 2024
#
edutech
#
it training
#
collaboration
D2L Link is launched in Australia and New Zealand, a tool for corporate learning system integration, automating tasks and enhancing data accuracy.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
#
data privacy
#
ai
#
outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
IT By Design opens expansive Philippines headquarters in Bonifacio Global City
Thu, 9th May 2024
#
ai
#
cybersecurity
#
software development
IT By Design (ITBD) expands its Southeast Asia presence with new Philippines headquarters, aiming to create 250 jobs in response to industry demand for low-cost, top-tier talent.
Are we really using our Human Resources data properly?
Thu, 2nd May 2024
#
hcm
#
outsourcing
#
payroll systems
A lot of firms grapple with optimising data use amidst HR challenges, risking invaluable insights and modern efficiencies.
Firms outsource new email security measures implementation
Thu, 25th Apr 2024
#
phishing
#
email security
#
risk & compliance
Most firms struggle with email security protocols rolled out by Google and Yahoo, with over half opting to outsource compliance measures.
IT leaders leaning on outsourcing for DMARC implementation
Thu, 25th Apr 2024
#
phishing
#
advanced persistent threat protection
#
email security
Majority of IT decision-makers lacking resources and expertise to implement DMARC email authentication protocol prefer outsourcing.