Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Migration strain exposes partner capacity challenges
Yesterday
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crm
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uc
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devops
Capacity, not capability, is emerging as partners' biggest headache as PSTN migration threatens support, growth and customer relationships.
Apex Computing wins third Microsoft Solutions Partner nod
Yesterday
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digital transformation
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socs
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partner programmes
Manchester IT support firm Apex Computing lands a third Microsoft Solutions Partner designation after securing recognition for Microsoft Security.
TCS renews technology partnership with Marks & Spencer
Yesterday
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data analytics
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digital transformation
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cx
TCS extends long-running Marks & Spencer deal as retailer seeks to modernise core systems and widen its use of artificial intelligence.
Kyndryl launches AI Digital Twin for the workplace
Yesterday
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data analytics
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hcm
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it automation
Kyndryl's AI workplace Digital Twin uses Microsoft Foundry to spot IT faults before staff are hit, as firms seek faster, predictive support.
CIOs learn on the go as AI pressure mounts at firms
2 days ago
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digital transformation
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hyperscale
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dc
Logicalis study finds 89% of Chief Information Officers are learning AI as they go, with skills gaps, data issues and compliance concerns slowing roll-outs.
Arctic Wolf wins Gartner Customers' Choice for MDR
2 days ago
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cloud security
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cx
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martech
Arctic Wolf earns a strong 2026 Gartner Peer Insights showing for managed detection and response, backed by 241 reviews and a 99% recommendation rate.
KPMG says executives see managed services as key to AI
2 days ago
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digital transformation
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partner programmes
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risk & compliance
Executives now see managed services as a critical route to scaling agentic AI, with most prioritising AI know-how and security over cost savings.
Vistra appoints Chief AI & Digital Officer Damian Leach
3 days ago
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saas
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data analytics
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digital transformation
Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.
Creative ITC hires Lewis Pinner as Chief Revenue Officer
4 days ago
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storage
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hybrid cloud
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digital transformation
Creative ITC appoints veteran industry executive Lewis Pinner as Chief Revenue Officer to drive overseas expansion and deepen customer growth.
Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Last week
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digital transformation
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cx
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martech
Flip names Amy McDonnell Chief Customer Officer and Lee Nadler Chief Marketing Officer as the voice AI firm accelerates growth after a USD $20 million Series A.
Advania names new UK CFO & CMO following expansion
Last week
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digital transformation
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cx
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martech
Advania names Sabrina Harris as UK Chief Financial Officer and Tara Allison as Chief Marketing Officer as it presses on with expansion after acquisitions.
AI prompts clients to question expert fees, report finds
Last week
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devops
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digital transformation
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partner programmes
One in three firms say clients now think AI can do expert work in-house, raising pricing pressure for agencies and consultancies.
FE fundinfo flags five shifts in asset manager compliance
Last week
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fintech
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risk & compliance
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ai
FE fundinfo says UK and EU disclosure reforms, AIFMD II and AI oversight will reshape compliance for asset managers in 2026.
NIIT MTS named Fosway digital learning strategic leader
Last week
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digital transformation
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e-learning
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education, learning & training
NIIT MTS secures fourth straight Fosway Strategic Leader nod as the learning services business wins praise for its AI-first approach and global reach.
Aquablue opens Morristown HQ after 40% workforce rise
Last month
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network infrastructure
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ai
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hybrid & remote work
Aquablue opens Morristown headquarters as Chief Executive Officer Chris Marino hails expansion after workforce growth of more than 40%.
UK accountants adopt AI hybrid model to ease staff shortages
Last month
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digital transformation
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fintech
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rpa
UK accountancy firms adopt AI-led hybrid models with offshore teams as staffing shortages and new tax rules threaten up to GBP £4 billion in fees.
Risk Ledger expands into Maryland to target US cyber
Last month
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partner programmes
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supply chain
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risk & compliance
UK supply chain cyber firm Risk Ledger opens a Maryland base to build its US team and tap growing demand for third-party risk oversight.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
Mintivo signs IT support deal with Prospect Hospice
Last month
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dr
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network infrastructure
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digital transformation
Prospect Hospice appoints Mintivo to overhaul IT support, aiming to boost system reliability and free staff to focus on patient care.
Abacus adopts single brand after Medicus IT merger
Last month
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data protection
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fintech
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advanced persistent threat protection
Abacus unveils a single global brand after its merger with Medicus IT, uniting financial and healthcare cybersecurity under one banner.