TechDay UK - The United Kingdom's technology news network

Outsourcing stories - Page 2

The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.

IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
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Hexaware unveils GCC 2.0 after SMC Squared acquisition for AI boost

Fri, 18th Jul 2025
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Hexaware launches GCC 2.0 after acquiring SMC Squared, merging AI and digital solutions to transform Global Capability Centres for strategic enterprise value.
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Gamma unveils team to drive growth & digital transformation

Thu, 3rd Jul 2025
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Gamma launches a Strategic and Transformation Team to drive growth and digital transformation in UCaaS, networks, and managed services for partners and businesses.
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Qantas cyberattack raises concerns for 6 million customers

Thu, 3rd Jul 2025
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Qantas has revealed a cyberattack may have exposed personal data of up to 6 million customers, raising serious security concerns during peak travel.
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Fresh expert analysis reveals deeper concerns after Qantas cyber attack

Wed, 2nd Jul 2025
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A cyber attack on Qantas highlights the rising threat from sophisticated hackers targeting top Australian brands and their data security.
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Stacey Thorpe appointed Managed Payroll Director at Symatrix

Mon, 30th Jun 2025
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Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.
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APRA tightens the cyber screws: What’s next for super funds and their partners?

Fri, 27th Jun 2025
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APRA demands super funds boost cyber security, mandating multi-factor authentication by August 2025 to protect member savings from rising cyber threats.
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Org Group acquires EDR to boost European digital expertise

Thu, 26th Jun 2025
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Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.
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Paragon acquires Service Graphics to expand marketing services

Tue, 3rd Jun 2025
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Paragon has acquired UK-based Service Graphics, enhancing its marketing services with brand activations, large format displays, and on-demand print expertise.
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How South Africa is unlocking better customer experience for UK businesses

Wed, 21st May 2025
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South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
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TDCX tops Southeast Asia OA500 index, rises to 17th globally

Tue, 13th May 2025
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TDCX ranks as Southeast Asia's top outsourced CX provider and climbs to 17th globally in Outsource Accelerator's OA500 2025 Index among 3,200 firms.
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EY & SAP launch integrated finance service to drive growth

Mon, 12th May 2025
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EY and SAP have launched an Integrated Finance Managed Service using SAP’s cloud to help businesses boost growth and streamline core finance functions.
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How outsourcing and automation plug the cybersecurity skills gap

Thu, 8th May 2025
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Australian and New Zealand firms tackle cybersecurity talent shortages by outsourcing and automating, bridging gaps while enhancing defences against evolving threats.
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UK BPOs and contact centres look offshore as payroll costs rise

Thu, 8th May 2025
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Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.
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Intralink opens offices in India to drive cross-border growth

Thu, 1st May 2025
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Intralink opens offices in New Delhi and Mumbai, appointing new leaders to boost cross-border business in India’s fast-growing market.
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Skills gap leads solar firms to outsource maintenance needs

Tue, 22nd Apr 2025
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Research shows 55% of solar firms outsource maintenance due to skills shortages, with outsourcing set to rise, especially in Spain and Germany.
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BlackLine announces 2024 Global & Regional Partner Awards

Fri, 14th Mar 2025
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BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.
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Target Group & FourNet partner to enhance NICE CXone use

Mon, 24th Feb 2025
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Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
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Skills gap in public sector IT fuels outsourcing reliance

Wed, 12th Feb 2025
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A mere 4% of public sector IT professionals believe graduates are fit for real-world roles, revealing a stark skills gap affecting project delivery.
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Fortra's 2025 cybersecurity survey: key risk findings

Wed, 12th Feb 2025
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Fortra's newly released 2025 cybersecurity survey reveals evolving threats, with 83% of professionals citing phishing as their top concern, alongside rising worries over AI.
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AI revolutionising financial crime detection by 2025

Mon, 27th Jan 2025
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The future of financial crime prevention is being reshaped by AI and quantum computing, presenting both opportunities and risks, says Efficient Frontiers International.