Freshworks stories - Page 3

Businesses face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent.

Freshworks' annual benchmark report shows a 23% improvement in IT ticket resolution speed as remote work increased.

Freshworks has launched a new customer relationship management (CRM) solution, which has also been made available on the Shopify apps store.

CleverTap, a mobile marketing firm, has appointed Anand Venkatraman as its COO. He brings over two decades of experience in building global teams.

CleverTap, a user retention platform, appoints Anand Venkatraman as COO, bringing his two decades of experience from Freshworks, Akamai, and Microsoft.

Freshworks launches enhanced partner program, with Herv Danzelaud as VP global channel and alliances, to grow partner ecosystem.

Despite calls for better data privacy amongst businesses and their customers, it doesn’t mean that the data sharing game is over.

COVID-19 permanently changed Australian consumer behavior, with 93% planning to support companies that treat workers fairly, according to a study by Freshworks.

Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.

92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.

Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.

Launched in January last year, the Sydney data centre already hosts the popular Freshdesk and Freshservice products.

Freshworks launches AI-powered predictive engagement engine that provides proactive insights for sales and support teams.

Freshworks has launched its first Asia-Pacific data center in Sydney, enhancing security and meeting local data sovereignty and privacy requirements.

The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.

​Freshworks has announced the appointment of SIdharth Malik to the specially created position of chief revenue officer.

Joe Hukum’s technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.