Freshworks stories - Page 2

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

Freshworks’ top executives predict generative AI will power a technological revolution by 2024, revolutionising multiple sectors.

Freshworks reports a surge in Microsoft Teams usage by Freshservice customers, increasing productivity for over 250,000 users.

Village Roadshow Group sees a boost in customer satisfaction of 25% and cuts 60% of IT costs by employing Freshworks’ IT service management solution.

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

IT pros, especially senior leaders and younger generations, are embracing AI to automate workflows and boost efficiency.

Freshworks reports a notable increase in Microsoft Teams usage by Freshservice customers, improving employee experiences with AI support.

The number of software applications on IT teams' work computers has increased by 71% in the past year, according to a report by Freshworks.

Freshworks Inc. appoints Johanna Jackman as Chief People Officer, responsible for global HR strategy and operations.

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

Since implementing Freshdesk to handle the spike in customer enquiries during the pandemic, Crocus has reduced its typical customer-first response time by 91%.

Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

Freshworks appoints Sandie Overtveld as SVP for Asia-Pacific, Japan, Middle East, and Africa markets to oversee growth efforts in these regions.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

Freshworks appoints Jason Loomis as CISO, bolstering its senior technical leadership in delivering fast, easy, and secure software solutions.

Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

The upcoming launch includes updates to Freshchat, Freshdesk, Freshmarketer and Freshsales to help companies automate the entire customer lifecycle.

Freshworks has launched an integration with Google's Business Messages, allowing businesses to reach and support customers directly on Google apps.