Customer Satisfaction stories
IFS reports strongest financial results for 2024
5 days ago
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it in manufacturing
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ifs
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financial results
IFS has announced record financial results for the year ending December 31, 2024, with ARR exceeding EUR €1 billion driven by strong demand for Industrial AI solutions.
BillingPlatform named leader in Forrester's Q1 2025 report
5 days ago
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digital transformation
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cx
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martech
BillingPlatform has been named a Leader in Forrester's Q1 2025 report for Recurring Billing Solutions, scoring 5 out of 5 in 16 criteria.
Difficult returns leads to brand abandonment - study
6 days ago
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cx
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martech
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social media
A study by Manhattan Associates reveals that 40% of shoppers abandon brands after negative return experiences, highlighting the critical need for efficient return processes.
Iplicit appoints new COO after GBP £25m One Peak boost
Last week
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saas
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zendesk
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sage
Hypergrowth accounting platform iplicit has appointed Olivia McMillan as COO after securing a GBP £25 million investment from One Peak to boost expansion.
Oracle expands AI in supply chain with new SCM agents
Last week
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supply chain & logistics
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cleantech
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software development
Oracle has unveiled new AI agents within its Fusion Cloud Supply Chain & Manufacturing suite, aimed at automating workflows and boosting efficiency.
Europastry enhances supply chain with Blue Yonder tech
Last week
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supply chain & logistics
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ai
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cleantech
Europastry has partnered with Blue Yonder to enhance its supply chain across Europe, optimising logistics and transportation for its growing distribution network.
Nextiva survey reveals CX's growing importance for revenue
Last week
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cx
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martech
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ai
A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.
Infor named Leader in 2025 Gartner CPQ Magic Quadrant
Last week
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hyperscale
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infor
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aws
Infor has secured its position as a Leader in the 2025 Gartner Magic Quadrant for Configure, Price, and Quote Applications for the second year running.
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Last week
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data analytics
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cx
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martech
Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.
Juniper unveils partner programme for growth by 2025
Last week
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partner programmes
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collaboration
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juniper networks
Juniper Networks has unveiled its enhanced Partner Advantage programme for 2025, designed to equip partners with resources for greater growth and profitability.
Global PWA market set to grow from USD $3.53bn to $21.44bn
Last month
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cx
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martech
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ai
The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.
EPAM Systems expands partnership with Google Cloud for AI
Last month
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data analytics
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digital transformation
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power / energy
EPAM Systems is expanding its partnership with Google Cloud to deliver AI-powered solutions across media, energy, and retail sectors, driving digital transformation.
The Couture Club's sales soar 200% with Shipster tech
Last month
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supply chain & logistics
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ecommerce
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software development
The Couture Club has reported a remarkable 200% growth in international sales, thanks to a game-changing logistics overhaul with Shipster's software platform.
Alibaba Cloud leads 2024 Magic Quadrant for 5th year
Last month
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encryption
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fintech
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genai
Alibaba Cloud has been named a Leader for the fifth consecutive year in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems.
Karl Triebes named Chief Product Officer at Ivanti
Last month
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hcm
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breach prevention
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cloud services
Karl Triebes has been appointed Chief Product Officer at Ivanti, bringing over 30 years of tech expertise to enhance product strategy and customer satisfaction.
TCS surpasses USD $21.3 billion in global brand value
Last month
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ai
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cleantech
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it services
Tata Consultancy Services has become the second global IT services brand to surpass a staggering brand valuation of USD $21.3 billion, marking an 826% growth since 2010.
Microblink reports strong 2024 growth in ID verification sector
Last month
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fintech
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hcm
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ai
Microblink has reported robust growth in 2024, buoyed by rising demand for its identity verification solutions and expanded integration on Google Cloud.
Snom showcases the benefits of its SRAPS provisioning tool
Last month
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uc
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mfa
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voip
Snom has unveiled enhancements to its hosted provisioning service, SRAPS, which simplifies IP phone management for VARs and IT professionals since 2019.
Specialized cloud infrastructure is a CSP’s best friend
Last month
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uc
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digital transformation
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cx
Communication service providers are urged to modernise their tech stacks with specialised solutions to enhance customer experience and compete effectively.
Unit4 announces Simon Paris as new CEO
Last month
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saas
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edutech
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higher education
Unit4 has appointed Simon Paris as its new CEO, succeeding Mike Ettling, who will depart at the end of January. Paris aims to build on the company's SaaS success.