Customer Satisfaction stories
Reimagining eCommerce marketing
Last week
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cx
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martech
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ai
Marketers must rethink their online strategies by leveraging AI and data to enhance customer experiences, drive engagement, and boost revenue in eCommerce.
Generative AI boosts customer service, says Capgemini study
Last week
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cx
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martech
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genai
A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.
Thryv Australia wins global award for marketing with purpose
Last week
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martech
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financial systems
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advertising
Thryv Australia has won the global Marketing with Purpose award at the 2025 Microsoft Advertising Partner Awards, solidifying its role in supporting small businesses.
Manhattan Associates updates platforms for retail efficiency
Last week
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digital transformation
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cx
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martech
Manhattan Associates has unveiled updates to its Omni and Supply Chain platforms, enhancing customer support and operational efficiency for retailers.
Avalara earns spot in G2's 2025 Best Software Awards
Last week
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cx
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martech
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erp
Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.
New Zealanders spent 24 million hours on hold in 2024
This month
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uc
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it training
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cx
A report reveals New Zealanders spent 24 million hours on hold for customer service in 2024, with two-thirds considering switching providers due to delays.
The race to six: Navigating the path to sustainable growth
This month
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data analytics
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digital transformation
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cx
CEOs across industries share a common challenge: the quest for sustainable growth. Aiming for six per cent annual growth, firms must optimise processes and harness automation.
Zeller launches 'Bill at Table' to boost restaurant efficiency
This month
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eftpos
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zeller
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customer satisfaction
Australian fintech Zeller has unveiled its new Bill at Table service, partnering with Impos to help restaurants boost efficiency and table turnover by 73%.
Bloomreach expands in APAC with key leadership hire
This month
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cx
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martech
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personalisation
Bloomreach has appointed Kris Fagan as Vice President for APAC, marking its commitment to e-commerce personalisation and expanding its footprint in the region.
Andrew Burns appointed as NSSLGlobal group sales director
This month
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leadership
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nsslglobal
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customer satisfaction
NSSLGlobal has appointed Andrew Burns as Group Sales Director to enhance its sales strategy and drive growth in maritime and defence sectors.
Varonis Systems named leader in data security by Forrester
This month
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cloud security
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risk & compliance
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cybersecurity
Varonis Systems has topped The Forrester Wave's Q1 2025 report for Data Security Platforms, gaining recognition as both Leader and Customer Favourite.
TCS & Salesforce team up to boost AI for manufacturers
Last month
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crm
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data analytics
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digital transformation
Tata Consultancy Services has teamed up with Salesforce to boost AI capabilities for manufacturers, launching initiatives to enhance sales and customer experience.
Snom Technology strengthens team with key appointments
Last month
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uc
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telco
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customer satisfaction
Snom Technology has enhanced its management team with Mark Wiegleb as Vice President of Product and Mario Schenker as Head of Logistics & Sales Operations.
ANZ executives focus on agentic AI to boost productivity
Last month
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cx
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martech
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hcm
A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.
IKEA tops ecommerce for best customer experience in 2025
Last month
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cx
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martech
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ecommerce
A study has crowned IKEA the top ecommerce site for customer experience in the UK for 2025, outpacing competitors with superior site performance.
PagerDuty introduces Agentic AI to enhance operations
Last month
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data analytics
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cx
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martech
PagerDuty has launched its Agentic AI features in Asia, aiming to boost enterprise digital operations efficiency and reduce costs while enhancing customer satisfaction.
Allegis Group enhances efficiency with Salesforce Agentforce
Last month
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martech
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hcm
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cdp
Allegis Group has implemented Salesforce's Agentforce across its Asia-Pacific operations to enhance efficiency and improve candidate placement processes.
Velocity launches tool to boost Smart Locker adoption ROI
Last month
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business continuity
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it support
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it procurement
Velocity Smart Technology has launched a new free planning tool aimed at helping IT leaders build data-driven business cases for Smart Lockers, promising significant cost savings.
Target Group & FourNet partner to enhance NICE CXone use
Last month
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uc
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digital transformation
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cx
Target Group has forged a five-year partnership with FourNet to enhance its contact centre operations using the NICE CXone platform, aiming for greater efficiency.
AI reshapes banking with Goldman Sachs leading adoption
Last month
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genai
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ai
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ai agents
Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.