Customer Satisfaction stories
FICO launches advanced analytics platform for banking in India
2 days ago
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speed
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customer journey
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fico
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.
AWS reveals enhanced features for supply chain service
Last week
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ml
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aws
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planning
Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.
CommBank & More enhance strategic partnership with groundbreaking services
Last week
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connectivity
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nbn
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innovation
CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.
Mystifly partners with Google Cloud to revolutionise travel technology sector
Last week
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cloud services
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ml
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ai
Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.
Majority of online consumers prioritise quick delivery, survey reveals
Last week
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france
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denmark
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united states
73% of online shoppers expect two-day delivery, underlines new ChannelAdvisor survey on global consumer trends.
ServiceNow & Amazon Web Services announce five-year strategic collaboration
Last week
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saas
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ml
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aws
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
Half of firms yet to adopt AI for business, reveals Valcon's study
Last month
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ml
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data analytics
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it infrastructure
Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.
Tough times? Aussie brands need a multi-channel strategy
Last month
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retail technologies
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d2c
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retail
Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.
Medallia links with PwC UK to uplift customer experience across Britain
Last month
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cx
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customer journey
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
EzyCollect unveils direct debit feature for seamless B2B payments
Last month
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customers
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ceo
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customer satisfaction
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Last month
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merchants
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customer loyalty
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customer satisfaction
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
NTT DATA UK&I & eir partner to improve customer service with AI
Last month
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chatbots
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cx
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ai
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
Last month
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innovation
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logicmonitor
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incident response
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
BP invests in AI forecasting to enhance CX, reduce waste
Last month
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cx
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ai
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bp
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Last month
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cybersecurity
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ai
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cyber threats
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
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Cybage Software welcomes Geoffrey Van Haeren to Advisory Board
Last month
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digital marketing
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software
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global expansion
Cybage Software Pvt. Ltd welcomes industry expert Geoffrey Van Haeren to its Advisory Board, adding to its expertise and innovation.
Agile software development pivotal to future AI and ML growth, says expert
Fri, 27th Oct 2023
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ml
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fintech
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ai
The future of AI and ML will be shaped by Agile software development, says Damian Winczewski, Head of Agile at STX Next.
John Lewis sees 30% sales increase through Zyler's virtual try-on software
Fri, 27th Oct 2023
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cx
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sales
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zyler
John Lewis reports a 30% sales boost attributed to the use of the AI-powered virtual try-on software by Zyler.
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Gallagher Security promotes Karl Harris to National High Security & Federal Manager
Tue, 24th Oct 2023
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development
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customer satisfaction
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job move
Gallagher Security has announced the promotion of Karl Harris to National High Security & Federal Manager in Australia.
Manolo Blahnik taps Oracle NetSuite for supply chain management upgrade
Mon, 23rd Oct 2023
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oracle netsuite
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professional services automation
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adapt
Manolo Blahnik partners with Oracle NetSuite to boost supply chain efficiency and visibility across global operations.
Oracle acquires Next Technik for Field Service Management solutions
Mon, 23rd Oct 2023
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erp
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canada
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java
Oracle revolutionizes field service sector with acquisition of Next Technik, enhancing efficiencies and customer satisfaction for NetSuite users.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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voip
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ml
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compliance
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Searchspring acquires AI product-bundling platform Increasingly
Sat, 14th Oct 2023
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ai
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emea
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apac
Searchspring, a frontrunner in on-site search and ecommerce personalisation, has acquired AI product-bundling platform Increasingly.
Kore.ai launches Voice Gateway on Genesys AppFoundry for enhanced CX
Thu, 12th Oct 2023
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cx
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gartner magic quadrant
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customer service
Kore.ai's Voice Gateway for Genesys Cloud CX is now available on the Genesys AppFoundry, enhancing customer and employee experiences in contact centres.