Customer engagement stories

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

Emma Partlow from Transreport has been named a finalist in the 2024 Shaw Trust Disability Power 100 for her impactful work in accessible travel.

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

Dragos has appointed Mark Matheos as CFO, Mark Packham as CMO, and Darren Sankbeil as CSO to enhance its cybersecurity leadership and growth.

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

Commvault has appointed Jill Macmurchy as Chief Customer Officer and Craig Bastow as Area Vice President for Australia and New Zealand to enhance APAC leadership.

Microsoft has unveiled its Copilot Studio autonomous agents in preview, promising AI-driven innovations to reshape business operations at Ignite 2024.

Dominique Kleeman has been appointed Chief Revenue Officer at TekCor4, aiming to boost growth in the automotive retail sector with her expertise.

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.