Consumer Trust stories - Page 2
Digital incidents costing Australian firms millions
Wed, 3rd Jul 2024
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fintech
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financial systems
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accounting systems
New PagerDuty research finds digital incident costs in Australia average AUD $1,036,327, with automation touted as crucial for mitigating financial impacts.
Australian firms face $24 million yearly hit from IT outages
Tue, 2nd Jul 2024
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collaboration
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investment
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censuswide
Digital incidents have surged by 41% in Australia. PagerDuty's research reveals gaps in automation aggravate financial and operational pressures.
How PayTo is changing the payments game for telcos
Fri, 21st Jun 2024
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uc
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cx
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martech
PayTo is revolutionising payments for Australian telcos, offering faster processing, lower costs, and enhanced customer trust, setting a new industry standard.
AI in Commerce: Why retailers need to beware
Tue, 11th Jun 2024
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it training
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cx
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martech
Retailers must tread cautiously with AI technology, where data quality and ethical use are critical for truly beneficial outcomes.
GumGum names Niall Hogan as JAPAC General Manager
Wed, 29th May 2024
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data privacy
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sales
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digital advertising
GumGum names Niall Hogan as General Manager for JAPAC, signalling a robust push to expand their contextual advertising footprint across the Asia-Pacific region.
AI smartphones set to transform mobile industry by 2028
Wed, 29th May 2024
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smartphones
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data privacy
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personal computing devices
AI-capable smartphones are set to transform the mobile industry, with 54% expected to integrate AI by 2028, driving new competitive and revenue strategies.
Cyber security in retail: How proactive measures build trust and loyalty?
Tue, 28th May 2024
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data protection
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cx
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martech
Amid rising cyber attacks, 69% of Australian retailers are prioritising cyber security in 2024, with a focus on building consumer trust and loyalty.
IoT revolutionises retail with smart sensors & real-time data
Tue, 28th May 2024
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iot
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smart technologies
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market
IoT technologies are transforming retail efficiency, from dynamic cleaning schedules to real-time temperature control and crowd management, says Ruby Whipp of mpro5.
New survey explores GDPR compliance benefits across Europe
Fri, 24th May 2024
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data protection
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data analytics
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risk & compliance
Piwik PRO's latest survey reveals that GDPR compliance boosts consumer trust and operational efficiency across the EU, with notable national differences.
AI, skills gaps, security and startups: Tech experts react to 24-25 fed budget
Thu, 16th May 2024
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genai
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data privacy
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ai
AI, cybersecurity, and tech skills dominate the 2024—25 Federal Budget, but experts say more support for startups is essential for long-term innovation.
Email spam hits new high, increasing nuisance communication by 31%
Mon, 29th Apr 2024
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email
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digitisation
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ico
Surge in spam and nuisance communications, particularly via email and digital platforms, revealed in latest Freedom of Information data from the ICO, raising concerns about consumer trust erosion.
Glasgow Wonka scandal sparks UK firms' rethink on AI use
Tue, 9th Apr 2024
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data privacy
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censuswide
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consumer trust
After the Glasgow Wonka scandal, one third of UK business leaders are backing away from AI tools, while over half consider implementing an AI code of conduct, according to a recent survey.
Why Zero Trust is critical in solving Australia’s cloud security woes
Mon, 25th Mar 2024
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data protection
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datacentre infrastructure
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cloud security
Australia's cloud security challenges, resulting in roughly AUD $4.9m losses per breach, spotlight the urgent need for the Zero Trust framework to ensure robust data protection.
Aussies lose trust in traditional comms due to scam surge, study reveals
Thu, 21st Mar 2024
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uc
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ai agents
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cloud services
A surge in scams targeting traditional communication channels such as SMS and email has caused Australians to lose faith in these methods, with in-app messaging emerging as the most trusted platform, according to a recent study.
UK firms ekko & Primis pioneer sustainability in consumer journey
Tue, 19th Mar 2024
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cx
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martech
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ecommerce
UK fintech ekko partners with customer experience provider Primis to enhance post-purchase sustainability, harnessing technology to heighten consumers' awareness of their purchasing impact on the environment.
TCA boosts industry-wide eSIM interoperability efforts
Fri, 15th Mar 2024
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smartphones
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wearables
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personal computing devices
TCA, along with Eseye, floLIVE and Giesecke+Devrient, is spearheading comprehensive eSIM profile testing efforts, aimed at boosting interoperability across consumer devices.
Retail, finance sectors face consumer shift over cyber threats
Fri, 8th Mar 2024
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encryption
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martech
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advanced persistent threat protection
Consumer confidence in retail and finance sectors may wane due to increasing cybersecurity threats, a new study as found.
IWD 2024: Expert security insight from within the gaming industry
Thu, 7th Mar 2024
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ddos
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mfa
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cybersecurity
The gaming industry must increase cybersecurity efforts amid growing threats; risks include data theft and game manipulation, leading to financial losses and a decrease in public trust, says Mindera's Gaming lead, Teresa Matos.
85% of Australian e-commerce content found to be plagiarised
Wed, 28th Feb 2024
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digital transformation
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martech
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commerce systems
Australian AI-driven SEO solutions specialist, OptiDan, reveals alarming levels of duplicate and plagiarised content amongst e-commerce retailers in its comprehensive industry study.
Aussie consumers embrace instore tech but fret over data security
Tue, 6th Feb 2024
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data protection
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digital transformation
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ai
Amidst pressures for digital integration in stores, 93% of Aussie consumers use in-store tech but 80% worry about data security, whilst 44% encounter technical issues, reveals a SOTI report.