Consumer Trust stories

MTF receives high commendation for trust in car loan awards
Last week
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customer service
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transparency
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nps
MTF has been Highly Commended in the 2025 Reader's Digest Most Trusted Brands Awards for car loans, highlighting its trusted service in New Zealand.

Un-marketing: redefining personalized marketing strategies
Last week
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cx
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martech
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partner programmes
Un-marketing offers a fresh take on personalized marketing, prioritising ethical data use, innovation, and genuine connections to rebuild consumer trust and loyalty.

Younger UK consumers more comfortable with AI in messages
Last month
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cx
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martech
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personalisation
Research by Quadient reveals younger Brits are twice as comfortable as older generations with AI-generated communications, amid calls for greater transparency.

Brand trust overtakes ads as key travel driver in Asia-Pacific
Last month
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loyalty programmes
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affiliate marketing
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consumer trust
Trust and brand reputation now drive over 70% of Asia-Pacific travel choices, surpassing ads and loyalty schemes, reveals new impact.com report.

UK consumers sceptical of AI's emotional skills in service roles
Last month
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cx
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martech
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ai
UK consumers remain sceptical about AI's ability to provide emotionally intelligent customer service, with only 55% believing it can recognise emotions.

AI-focused marketing risks eroding trust, says new research
Last month
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.

Visa launches AI-assisted shopping with security focus
Thu, 1st May 2025
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digital transformation
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fintech
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blockchain
Visa has launched Intelligent Commerce, partnering with AI leaders to enable secure, AI-assisted shopping and payments tailored to user preferences.

Half of consumers trust brands more when using passkeys
Wed, 30th Apr 2025
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gaming
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surveillance
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biometrics
Nearly half of consumers would trust brands more using passkeys instead of passwords, with 56% of 25-34-year-olds supporting the shift, says Thales study.

Marketers embrace privacy, with 50% of users opting into tracking
Mon, 28th Apr 2025
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martech
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data privacy
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personal computing devices
Global user opt-in for app tracking reaches 50%, with iOS ad spend up 26% as marketers embrace privacy-focused strategies post-Apple's ATT rollout.

Inriver unveils new vision to guide brands in digital commerce
Tue, 22nd Apr 2025
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cx
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martech
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commerce systems
Inriver unveils 'Control the Product Data Current' vision, enhancing product data accuracy and AI tools to meet evolving buying habits and market demands.

UK retailers face substantial losses from missing parcels
Fri, 18th Apr 2025
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cx
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martech
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supply chain & logistics
UK retailers have suffered losses of around GBP £464 million in missing parcels during the peak shopping season, with potentially millions more unaccounted for.

APAC consumers torn between AI benefits & privacy risks
Wed, 9th Apr 2025
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it training
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data privacy
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ai
A new F5 study reveals that while consumers in APAC embrace AI for productivity, they harbour serious concerns about privacy, job security, and ethical use.

Social commerce gains ground in Canada amidst concerns
Wed, 2nd Apr 2025
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online shopping
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soti
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data security
A recent SOTI report reveals that social commerce is reshaping Canadian retail, with 48% of consumers favouring it, though 74% voice security concerns.

23andMe bankruptcy raises concerns for genetic data safety
Wed, 26th Mar 2025
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physical security
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data privacy
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identity theft
Consumer genomics company 23andMe's bankruptcy has raised serious concerns over the security of sensitive genetic data for its 15 million customers.

Consumers willing to pay more for sustainable products
Wed, 26th Mar 2025
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cleantech
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sustainability
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millennials
A new survey reveals consumers in Australia and New Zealand are keen to pay more for sustainable household products, despite doubts over corporate claims.

Thales survey reveals declining trust in digital services
Mon, 24th Mar 2025
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data protection
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digital transformation
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biometrics
Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.

AI expected to revolutionise Singapore financial services
Wed, 19th Mar 2025
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cx
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martech
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personalisation
A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.

Survey: Security outweighs cost in travel payment choices
Wed, 12th Mar 2025
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payment technologies
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amadeus
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fraud prevention
A recent Outpayce study reveals that over 70% of travellers prioritise payment security over discounts, highlighting growing concerns over cyber fraud in travel.

Australian study reveals mistrust in digital advertising
Thu, 27th Feb 2025
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edutech
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martech
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personalisation
New research from Yahoo and Magna highlights a significant misunderstanding among Australians about their data rights, complicating trust in digital advertising.

Insurance executives see opportunity in $1.8 trillion gap
Wed, 26th Feb 2025
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ai
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cybersecurity
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cleantech
A recent survey reveals that 79% of insurance executives feel a moral duty to address the USD $1.8 trillion global protection gap, viewing it as a key business opportunity.