Consumer expectations stories
Singapore workers embrace AI but fear revealing usage
Last week
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it training
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ai
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productivity
A Slack report reveals 52% of Singaporean workers use AI, yet 45% are hesitant to disclose this, fearing perceptions of incompetence.
Gap grows between AI adoption by Aussie brands & demand
Last week
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cx
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martech
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personalisation
A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.
Uber Direct partners with Grozeo for rapid delivery service
Last week
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cleantech
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sustainability
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customer service
Uber Direct has teamed up with Grozeo to offer small and medium retailers rapid delivery services, enabling faster item delivery within two hours.
Creating seamless borrower journeys: The automation revolution in customer experience
This month
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data analytics
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digital transformation
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cx
The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.
Enhancing customer service through AI-powered personalisation
This month
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data analytics
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cx
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martech
As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.
Alliance & MEQ launch AI insights into quality of lamb & beef
This month
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agtech
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ai
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cleantech
MEQ and Alliance Group have teamed up to offer farmers AI-driven insights into lamb and beef quality, enhancing livestock management decisions.
Kantar & LiveRamp expand partnership for ad targeting
Last month
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data protection
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data analytics
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kantar
Kantar and LiveRamp have broadened their partnership, enabling advertisers to better target online campaigns using Kantar's consumer data across key markets.
Small businesses to adopt 'paper-light' strategies by 2025
Last month
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document management
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ecm
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martech
By 2025, small businesses are set to adopt 'paper-light' strategies, balancing digital and physical documents to meet sustainability and customer needs.
Study reveals UK consumers' mixed views on AI in retail
Last month
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cx
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martech
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data privacy
A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.
Zendesk report reveals CX benefits of adopting AI in APAC
Last month
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digital transformation
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cx
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martech
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
Survey: marketers call for new ad verification models
Last month
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collaboration
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transparency
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digital advertising
A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.
AI personalisation key for UK firms, says Zendesk report
Last month
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digital transformation
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cx
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martech
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
Mitel launches AI-powered platform for enhanced CX management
Last month
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hybrid cloud
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data analytics
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digital transformation
Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.
ProGlove launches smart scanner rental for peak season
Last month
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financial systems
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supply chain & logistics
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scanner
ProGlove launches a flexible rental programme for its MARK smart scanners, aiding warehouse operators during the busy holiday season.
SOTI forecasts Australian eCommerce trends for 2025
Last month
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data protection
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digital transformation
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iot security
SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.
Generational divides revealed in Black Friday survey
Thu, 31st Oct 2024
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cx
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martech
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personalisation
Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.
Marqeta launches UX Toolkit & Portfolio Migrations tools
Fri, 25th Oct 2024
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data analytics
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api
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management
Marqeta has launched the UX Toolkit and Portfolio Migrations to streamline cardholder integration and enhance user experience for clients.
Warehouse challenges in Australia focus on tech upgrades
Tue, 22nd Oct 2024
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robots
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supply chain & logistics
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genai
Research by Manhattan Associates reveals 93% of Australian warehouse professionals face staffing challenges, highlighting urgent IT needs amid rising demand.
UK consumers concerned as mobile fraud & attacks rise
Fri, 18th Oct 2024
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malware
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gaming
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digital entertainment
Research by Appdome reveals that 41% of UK consumers have faced mobile fraud, highlighting urgent security concerns as they shift towards app-based transactions.
Half of UK consumers find retail marketing irrelevant
Mon, 30th Sep 2024
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martech
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personalisation
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cdp
Half of UK consumers find retail marketing “irrelevant,” with only 42% feeling online content is tailored to their interests, a decline from last year, says Optimizely.