Consumer expectations stories - Page 2

Merkle's new report, Customer Experience Imperatives, urges businesses to anticipate and respond to consumer needs as 85% of APAC consumers believe personalised recommendations shape their brand experiences, promoting loyalty and long-term relationships.

In 2024, significant shifts in Australia's ecommerce landscape are forecasted, with AI advancements, personalisation, marketplaces, and strategic brand research identified as pivotal factors by global accelerator, Pattern.

Appdome's 2023 Global Consumer Expectations survey shows an 82.4% of users advocating for proactive mobile fraud prevention.

Australian agtech firm, MEQ, appoints Keith Byrne as GM of Australia and New Zealand, overseeing operations and cultivating partnerships.

A new study by Thoughtworks reveals consumer appetite for the use of generative AI in Australian businesses, as long as transparency is maintained.

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

HubSpot has released the findings of a survey conducted by YouGov on Singaporean consumers and business leaders regarding brand expectations and experience.

Zendesk, has released the company’s latest global Customer Experience Trends Report, revealing immersive experiences are fast becoming a key differentiator.

Mark Thundercliffe has been appointed as an Advisor for Northern Europe at SAS, bringing 35 years of corporate, retail and business banking experience.

Building a unique digital experience is crucial for businesses in today's competitive market. Testing is the key to success.

New research by Qualtrics shows making sure the customer experience matches consumer expectations will be vital to retaining customers in 2022.

Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.

Kiwis' expectations for quick and free delivery may be challenged by Christmas delays, according to a study by HERE technologies.

The F-B industry has embraced technology as self-driven ordering, location agnostic functions, and guest expectations trend. #foodandbeverage #technology.

For a company unfamiliar with managing acquisitions, Dell’s transition into a private business has brought upon many challenges for the tech giant.

A consumer survey reveals that poor mobile web performance can harm retailer reputations. Amazon and Walmart excel, but many lag behind. Here’s how to improve.