Consumer expectations stories - Page 2

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

MEQ and Alliance Group have teamed up to offer farmers AI-driven insights into lamb and beef quality, enhancing livestock management decisions.

Kantar and LiveRamp have broadened their partnership, enabling advertisers to better target online campaigns using Kantar's consumer data across key markets.

By 2025, small businesses are set to adopt 'paper-light' strategies, balancing digital and physical documents to meet sustainability and customer needs.

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

A new Mediaocean survey reveals 66% of marketers seek positive ad verification models, citing rising costs and limited provider choices as key concerns.

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

ProGlove launches a flexible rental programme for its MARK smart scanners, aiding warehouse operators during the busy holiday season.

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.

Marqeta has launched the UX Toolkit and Portfolio Migrations to streamline cardholder integration and enhance user experience for clients.

Research by Manhattan Associates reveals 93% of Australian warehouse professionals face staffing challenges, highlighting urgent IT needs amid rising demand.

Research by Appdome reveals that 41% of UK consumers have faced mobile fraud, highlighting urgent security concerns as they shift towards app-based transactions.

Half of UK consumers find retail marketing “irrelevant,” with only 42% feeling online content is tailored to their interests, a decline from last year, says Optimizely.

Virtualstock and commercetools have formed a strategic alliance to automate and enhance retail efficiency through seamless order and inventory management.

Optimizely research reveals UK supermarkets excel in online personalisation, with 21% of shoppers ranking them top, while train operators lag behind.

Australian consumers demand unprecedented transparency in delivery tracking, with 77% expecting full order location visibility, a new SOTI report reveals.

Australian retailers lag in eCommerce maturity, with 16.8% of sales online. While COVID and cost-of-living affects investment, Gen Y and Gen Z may push online sales to 33% by 2033.