Automation stories - Page 4
Australians express mixed feelings on AI in workplaces
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it training
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data privacy
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ai
A recent EY report reveals mixed feelings among Australians about AI in the workplace, with 52% supporting automation but concerns over job security widespread.
Zendesk unveils AI Dynamic Pricing Plan for flexibility
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cx
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martech
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hcm
Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.
Pure Storage & CoreWeave partner on AI cloud services
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storage
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pure storage
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data management
Pure Storage has formed a strategic partnership with CoreWeave to enhance AI cloud services, offering scalable and efficient storage solutions.
Marketing faces a transformative AI-driven future by 2025
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data analytics
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cx
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martech
The marketing sector is set for a major overhaul in 2025, with a shift towards advanced technology and AI reshaping operations and strategies.
ServiceNow unveils new AI & governance features on platform
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cx
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martech
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genai
ServiceNow unveils innovative generative AI features for its Now Platform, including multilingual support and AI governance tools, to enhance global collaboration.
Vanquis Bank adopts SAS Viya on Azure for better analytics
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data analytics
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digital transformation
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cx
Vanquis Bank is enhancing its digital strategy by adopting SAS Viya on Microsoft Azure, aiming to improve risk management and compliance efforts.
Mitel & Talkative enhance AI capabilities in call centres
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cx
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martech
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omnichannel
Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.
Logicalis becomes first global partner for Cisco MXDR
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advanced persistent threat protection
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ai
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cybersecurity
Logicalis emerges as Cisco's first global partner to offer Managed XDR, aiming to enhance threat detection with AI-driven automation and global intelligence.
Yuno introduces Smart Routing to streamline payments
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devops
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data analytics
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fintech
Yuno has launched Smart Routing, an automated payment solution to optimise processes for merchants, enhancing approval rates and reducing costs.
Splunk expands observability with new AppDynamics features
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siem
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open source
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cisco
Splunk has expanded its observability portfolio by integrating Cisco AppDynamics, enhancing visibility and insights for IT operations amidst hybrid environments.
Microsoft, Accenture & Avanade team up for AI transformation
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digital transformation
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genai
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ai
Microsoft, Accenture, and Avanade are joining forces to revolutionise industries by implementing generative AI and Copilot technologies across various sectors.
SolarWinds report highlights key ITSM improvement strategies
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.
Contact centres in 2025: Balancing AI with human empathy
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uc
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cx
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martech
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
Camunda appoints Barbie Brewer as Chief People Officer
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digital transformation
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hcm
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digital entertainment
Camunda has appointed Barbie Brewer as Chief People Officer to enhance engagement within its growing remote workforce of over 500 employees.
Kaseya predicts a technology boom for MSPs and SMBs
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cx
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martech
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it automation
Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.
Device Authority's KSaaS surpasses 11m global authentications
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smart cities
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digital transformation
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iot security
Device Authority has reached a significant milestone with its KeyScaler as a Service platform, surpassing 11 million machine identity authentications globally.
Workday named leader in 2024 Gartner Magic Quadrant
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uc
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digital transformation
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hcm
For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.
Tricentis unveils AI-powered qTest Copilot for testers
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devops
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apm
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genai
Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.
How to manage budgets, cashflow, and reporting with scalable solutions for businesses
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digital transformation
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sap
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revenue management
As businesses navigate market volatility, scalable solutions for financial management offer essential insights for better budgeting and cashflow control.
Zendesk unveils AI dynamic pricing for flexible integration
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cx
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martech
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ai
Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.