Zendesk stories - Page 4
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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crm
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hyperscale
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Thu, 19th Sep 2019
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devops
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cx
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martech
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Mon, 15th Jul 2019
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data analytics
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hyperscale
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public cloud
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
What the people say - Gartner’s November Customers’ Choices
Tue, 20th Nov 2018
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virtualisation
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data analytics
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martech
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new workflow and collaboration tools
Mon, 11th Jun 2018
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uc
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zendesk
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workflow solutions
Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.
Zendesk launches omnichannel suite for integrated customer experience
Mon, 21st May 2018
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crm
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uc
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cx
In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Thu, 10th Aug 2017
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uc
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data analytics
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martech
Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.
Zendesk & AWS - new data center coming to Sydney next month
Wed, 26th Jul 2017
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hyperscale
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public cloud
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cloud services
Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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it automation
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ai
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zendesk
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
The changing customer demands non-traditional support channels
Mon, 19th Sep 2016
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crm
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cx
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martech
Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.
Zendesk, Google Play help businesses respond to customer app reviews
Mon, 23rd May 2016
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smartphones
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google
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zendesk
Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.
New SMS channel launched by Zendesk
Fri, 13th May 2016
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uc
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telco
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contact centre
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
Gartner recognises Zendesk for innovative CRM solutions
Mon, 9th May 2016
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crm
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data analytics
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martech
Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.
Zendesk rolls out Basic Voice, a phone support service for any business
Thu, 17th Mar 2016
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crm
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martech
Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.
Zendesk adds customer service add-in to Outlook
Tue, 24th Nov 2015
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crm
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martech
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microsoft
Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.
Zendesk invests in Melbourne as tech hub
Fri, 20th Nov 2015
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zendesk
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partners
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partnerships
Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region’s burgeoning technology industry.
Zendesk launches predictive analytics feature for enterprise
Fri, 9th Oct 2015
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crm
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martech
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zendesk
Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.
Zendesk's ANZ team continues to grow
Thu, 9th Apr 2015
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software development
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jobs
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zendesk
Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.
Zendesk takes customer service to apps and websites with Embeddables
Thu, 4th Dec 2014
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crm
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martech
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software development
Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.