Voice stories

Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

Proofpoint launches its new Digital Communications Governance solution, promising AI-driven insights and robust compliance for organisations across major digital channels.

Vertel completes major upgrade for Icon Water's network, debuting Airbus Agnet MCx in Australia for secure, 99.99% available communications.

Transmit Security's latest report reveals a surge in AI-driven fraud scams, highlighting dark web marketplaces and tools like FraudGPT that empower even novice fraudsters.

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

Dstny renews its partnership with Tollring through a new three-year contract, introducing Tollring's latest call recording solution to its European service providers.

Swoop Holdings sells its wholesale voice business, Voicehub, to Pivotel for AUD $9 million, refocusing on core markets post-strategic review.

One New Zealand has clinched the Best in Test mobile network award for 2024, marking its third consecutive win, highlighting top performance in voice, data, and reliability categories.

Biometrics promise secure authentication, but they aren't foolproof. Issues with accuracy, hacking, theft, privacy, and bias complicate their efficacy.

The ITW Global Leaders Forum and i3Forum have updated their industry-based code to combat International Revenue Share Fraud within the international voice market, targeting the use of premium rate numbers.

Aire Networks plans to boost its single-fibre network infrastructure across Spain and Portugal through Infinera's ICE-X solution. The upgrade aims to meet surging customer bandwidth needs.

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

On International Women's Day 2024, we delve into the potential pitfalls of Women-Only panels and the unintended marginalisation they may be causing.

On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.

On International Women's Day 2024, women strive for equality in STEM fields, overcoming difficulties, and advocating for their teams, with data indicating a growing desire for career progression.

Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.