User experience Stories

UK Stories

User experience (UX) stories

World Password Day warnings urge shift to passkeys

Security experts mark World Password Day by warning that outdated logins are fuelling breaches, with biometric passkeys and MFA urged as safer defaults.

By Mark Tarre • 7 min read • 3 days ago

Unified Communications

CX is an outcome of the network beneath it

Customer experience depends on resilient networks, Gamma Communications says, as reliability, security and performance shape every digital interaction.

By Richard Hall • 5 min read • 3 days ago

Digital Transformation

Cezanne appoints Julie Lally as Chief Product Officer

Cezanne names Julie Lally as Chief Product Officer to sharpen its HR and payroll platform as the software firm expands its leadership team.

By Sofiah Nichole Salivio • 4 min read • 5 days ago

Digital Transformation

Chancery Lane Project launches AI-friendly WordPress plugin

Chancery Lane Project launches AI-friendly WordPress plugin to cut token use and energy demand as websites adapt to machine readers.

By Sean Mitchell • 4 min read • 6 days ago

Global Stories

User experience (UX) stories

Data Analytics

Consumer use of generative AI rises to 73%, survey finds

Consumer use of generative AI has climbed to 73%, but a Prophet survey finds growing worries over accuracy, skills and human connection.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Data Analytics

AI shopping boom puts checkout under pressure

Agentic commerce is pushing payments into the spotlight as AI shortens shopping journeys and makes checkout friction more costly.

By Risa Huang • 5 min read • 2 days ago

Data Analytics

Iress partners with Thoughtworks on wealth overhaul

Iress taps Thoughtworks to modernise its Wealth platform in stages, weaving in more AI and data tools without a risky full replatform.

By Sean Mitchell • 3 min read • 3 days ago

Digital Transformation

Adobe launches productivity agent for Acrobat AI plans

Adobe adds a productivity agent to Acrobat, blending document intelligence with AI creation tools for PDFs, presentations, podcasts and social posts.

By Sean Mitchell • 3 min read • 3 days ago

Firewalls

HPE adds autonomous networking functions to Mist & Aruba

HPE rolls out autonomous networking tools across Mist and Aruba Central, adding self-healing actions, security checks and Wi-Fi optimisation.

By Joseph Gabriel Lagonsin • 5 min read • 4 days ago

Gaming

Game review: MotoGP 26 (Xbox Series X)

MotoGP 26 impresses on Xbox Series X with slick 60fps racing, robust Career mode and split-screen play, though it feels too familiar.

By Damian Seeto • 5 min read • 4 days ago

DevOps

Testlio names Darin Brown Chief Technology and Product Officer

Testlio appoints Darin Brown as Chief Technology and Product Officer to lead global expansion in software quality assurance and AI validation.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Digital Transformation

The 70% problem: Why checkout is still where eCommerce goes to die

Merchants turn to tokenised checkout as EMVCo's Click to Pay promises faster online payments, lower fraud and less cart abandonment.

By Suzana Kordumova • 3 min read • 4 days ago

Marketing Technologies

TechDay unveils major redesign across global network

TechDay refreshes 61-site network with cleaner layouts and sharper regional focus as it invests in reader experience and human-powered journalism.

By Mark Tarre • 2 min read • 4 days ago

Hyperscale

Homhero names ex-Shopify executive Wilkowski as CTO in ANZ

Homhero taps ex-Shopify senior development manager Dominik Wilkowski as Chief Technology Officer to steer expansion and strengthen its platform.

By Mark Tarre • 3 min read • 5 days ago

Stories from Other Regions

User experience (UX) stories

Unified Communications

What AI tools did the CRA use in the 2025 tax season?

CRA used 19 AI systems this tax season, with a generative chatbot handling 445,000 chats as online tax filing topped 95.6 per cent.

By Jake MacAndrew • 3 min read • 3 days ago

Customer Experience

Corporate lunches shape client trust, says psychologist

Psychologist Tim Cotter says corporate lunches can sway client trust, with venue choice, ordering and timing all shaping deal outcomes.

By Sofiah Nichole Salivio • 5 min read • 4 days ago

Customer Experience

KERV.ai launches Moment Match Engine for video ads

KERV.ai launches Moment Match Engine to pair video scenes with shopping signals, aiming to boost contextual video ads for publishers and brands.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Data Protection

Visa expands AI payments testing to Canadian issuers

Visa widens AI payments testing in Canada, enlisting BMO, CIBC, RBC, Scotiabank and TD to trial agent-initiated transactions with real cards and merchants.

By Karen Joy Bacudo • 4 min read • 4 days ago