Twilio stories

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

Chelsea Football Club has launched a multi-year partnership with Twilio, aiming to enhance fan engagement through personalised experiences and tailored content.

Twilio predicts a challenging future for brands in Australia, with consumer trust projected to plummet, impacting loyalty strategies and customer relationships.

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

Datadog has enhanced its monitoring capabilities for Amazon Web Services, now integrating over 100 services and introducing new tools for AI/ML and databases.

Twilio has launched a public beta of Linked Audiences, enhancing personalised marketing capabilities for Amazon Redshift users, boosting engagement strategies.

Tempest has emerged from stealth with USD $3.2 million in funding to tackle platform engineering challenges for technology businesses.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

Twilio launches global Rich Communication Services, enhancing traditional messaging with branded sender ID, logos, and interactive features without code changes.

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

Zendesk has launched Relay, a new app to boost outbound communication via WhatsApp and SMS, in partnership with Meta.

Zendesk has teamed up with Meta to launch Relay, an app in the Zendesk Marketplace that boosts customer engagement via WhatsApp with proactive messages.

SentinelLabs has detected Xeon Sender, a new tool exploiting APIs to execute large-scale SMS spam attacks. The tool targets services like Amazon SNS and Twilio using legitimate credentials.

Twilio's new report outlines five critical steps for enhancing your data strategy with AI, focusing on personalisation and real-time data activation.

ShinyHunters claimed responsibility for compromising 33 million Twilio users' phone numbers via the Authy 2FA app, sparking major security concerns.

Twilio's latest State of Personalisation Report reveals a surge in AI-driven predictive personalisation as 89% of leaders view ethical AI use as a business advantage.

Twilio introduces Linked Audiences and Segment Data Graph, enhancing Twilio Segment's integration with data warehouses for real-time, actionable customer insights.

SquareX, recognised as the Most Promising Startup for Best Overall Performance at the Cyber Entrepreneurship Summit 2024, unveiled its cutting-edge browser-native security solution at the RSA conference.