UK Stories

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025

EduTech

ChatGPT turns three: Five lessons on AI in education

Three years on, ChatGPT's impact on education reveals AI as a tool that enhances teaching but cannot replace the vital human element in learning.

By Dr Evelina Galaczi • 4 min read • Sat, 22nd Nov 2025

Hyperscale

Goodbye vendor lock-in: The cloud market shifts to autonomy and choice in 2026

In 2026, cloud adoption will shift towards autonomy and choice, as organisations break free from vendor lock-in and embrace flexible, intelligent cloud solutions.

By James Lucas • 3 min read • Wed, 19th Nov 2025

Internet of Things

Tech trends 2026: Where innovation meets resilience

Tech Trends 2026 highlights resilience as essential amid supply chain issues, AI risks, and rising customer demands for trusted, stable partners.

By Will Morey • 4 min read • Tue, 18th Nov 2025

Global Stories

Unified Communications

Check Point named leader in 2025 Gartner Magic Quadrant for email

Check Point is named a leader in the 2025 Gartner Magic Quadrant for Email Security, praised for its AI-powered Harmony Email Collaboration platform.

By Melania Watson • 2 min read • Thu, 4th Dec 2025

Customer Experience

Generative AI platforms drive surge in digital discovery & sales

Generative AI platforms have boosted digital discovery and sales, with app downloads up 319% and AI referrals generating 1.1 billion visits in June 2025.

By Sean Mitchell • 4 min read • Wed, 3rd Dec 2025

Digital Transformation

Info-Tech: AI transformation needs real expectations, not speed

Businesses must temper expectations, as high hallucination rates, weak multi-step reasoning, and architectural complexity continue to derail AI projects.

By Jake MacAndrew • 4 min read • Sat, 29th Nov 2025

Marketing Technologies

Search and you shall find: How to optimise your content for AI

AI is transforming search, urging companies to optimise content for AI alongside SEO to capture growing referral traffic from generative AI tools like ChatGPT.

By Russ Jeffery • 4 min read • Sat, 22nd Nov 2025

Digital Transformation

IT's human side of cyber incidents and digital transformation

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

By Amanda Doucette-Lachapelle • 5 min read • Sat, 22nd Nov 2025

Data Analytics

Kaseya predicts AI risks, job shifts & MSP growth as IT evolves

Kaseya forecasts AI risks, job cuts, and growth opportunities as managed service providers adapt to evolving tech, cybersecurity, and sustainability demands.

By Melvin Hipolito • 5 min read • Tue, 18th Nov 2025

DevOps

AI to reshape developer roles, skills & teams by 2026 survey finds

By 2026, AI will transform developer roles with 65% expecting shifts towards strategy and design, while automation prompts leaner teams and evolving skillsets.

By Catherine Knowles • 3 min read • Fri, 14th Nov 2025

Robotic Process Automation

Forrester predicts AI errors to cost B2B firms over USD $10 billion

Forrester warns that AI errors could cost B2B firms over USD $10 billion by 2026 due to unregulated tool use, while influencer spending and AI negotiation rise.

By Sean Mitchell • 3 min read • Fri, 7th Nov 2025

Trends & Predictions

Hotels favour Best-in-Class tech systems for flexibility & control

Hotels increasingly prefer Best-in-Class tech systems for greater flexibility and control, with 30% switching from All-in-One platforms, reveals new report.

By Melvin Hipolito • 4 min read • Thu, 6th Nov 2025

Stories from Other Regions

Artificial Intelligence

Battery & technology woes cut productivity for Aussies

Battery and tech issues disrupt work for many Australians, with 60% panicking over low laptop batteries and frequent crashes hurting productivity.

By Sean Mitchell • 4 min read • Tue, 25th Nov 2025

DevOps

How AI agents will impact software engineering in 2026

In 2026, AI agents will reshape software engineering, raising questions on management, security, and how teams govern AI-driven processes effectively.

By Michael Stahnke • 4 min read • Tue, 25th Nov 2025

Customer Experience

Building trust in AI-driven subscription services in 2026

In 2026, transparency in AI is vital for subscription services to build trust, ensure fairness, and maintain customer loyalty amid rising ethical concerns.

By Mike Galyen • 5 min read • Sat, 22nd Nov 2025

DevOps

What 2026 will demand from AI, CX, and payments, according to the people testing it

In 2026, firms must prioritise human-in-the-loop AI oversight, robust testing, and seamless payments to maintain trust and global customer satisfaction.

By Summer Weisberg • 4 min read • Fri, 21st Nov 2025

Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025