Support stories

A new Gartner report criticising SOAR systems for high costs and unmet promises has stirred controversy, with Acora defending its approach to optimising SOAR technology.

Arrow Electronics and Citrix have struck a strategic distribution deal to streamline Citrix license services across North America and EMEA, starting 1 October 2024.

Zendesk ANZ launches Relay to help businesses send proactive, personalised messages via WhatsApp and SMS, enhancing customer service and boosting sales.

A study by NCSC reveals a severe gap in cybersecurity preparedness among SMEs. Despite acknowledging its importance, only 48% feel ready for cyber incidents.

Datacom has become a Strategic Refresh Initiative partner for Windows 11 in Australia and New Zealand, aiding businesses in the crucial migration ahead of Windows 10's end of support in 2025.

Implementing financial wellness programs can help Australian companies save significantly by reducing absenteeism and staff turnover, boosting productivity.

Crypto ATMs are growing globally, with the US leading at 82% of market share. As the ecosystem expands, here's what to know before using one.

Elastic integrates Elasticsearch Open Inference API with Anthropic's Claude models, enhancing real-time data analysis and AI application efficiency for developers.

Indosat Ooredoo Hutchison has launched Indonesia's first AI Experience Center in Solo, Central Java, leveraging 5G tech to drive innovation and economic growth.

Newcastle City Council has tackled major security vulnerabilities by replacing Oracle JDK 8 with Azul Platform Core, securing mission-critical Java applications.

Sophos unveils Customer Success initiative to streamline support, offering security resources and educational tools to elevate cybersecurity.

Spinnaker Support launches global third-party support for VMware following Broadcom's acquisition and the shift to a costly subscription model.

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ACE stresses that without a strategic adoption plan for Microsoft's Copilot, businesses risk underutilisation and diminished returns on investment. Here's how to avoid that pitfall.

In a rapidly digitalising world, SMEs must invest in a future-ready mindset and essential skills like digital marketing, SEO, and data analytics to thrive.

Check Point Software Technologies has secured a Leader ranking in the Forrester Wave, highlighting its top-tier mobile security capabilities.

Gallagher Security names Freeway Security Wholesalers lead vendor for their Gallagher SMB solution in Australia, announced at Adelaide's Jarmers Kitchen.

A new report reveals that two-thirds of Australian educators are struggling to implement the nation's Digital Technologies Curriculum, calling for urgent support and action.

Presbyterian Support Central has partnered with Spark to revamp its tech, aiming to improve productivity for over 1,000 employees amid budget constraints.

Australian workers are embracing AI, with 67% using it weekly and saving at least three hours, finds Freshworks 2024 Global AI Workplace report.