ServiceNow stories

Forcepoint adds ARIA AI assistant and a faster endpoint agent to Data Security Cloud to tighten policy control for generative AI workloads.

1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

Ataccama adds AI-driven data observability to its ONE platform, unifying pipeline monitoring, alerting and governance for regulated users.

Confluent upgrades its AI toolkit to link agents over live data streams and add multivariate anomaly detection for faster issue spotting.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Nearly one in three enterprise projects fail to deliver meaningful ROI, Tempo warns, with misalignment wasting up to USD $260 million a year.

Boomi tops 30,000 customers and runs 75,000 AI agents in production, as enterprises shift from AI experiments to large-scale automation.

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.