Retail stories - Page 48

Coveo introduces two new GenAI business applications to optimise digital customer and employee experience journeys, leveraging AI for personalised and efficient services.

The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.

Tufin, a major network and cloud security firm, is collaborating with Microsoft on Copilot for Security, a AI-powered tool leveraging big data to better enable organisations to manage cyber threats.

Sealskinz, a UK-based accessories brand, upgrades operations with the BPA platform, achieving 90% automation in order management and easier VAT extraction from bonded goods.

Philips Professional Displays Services introduces affordable 'entry-level' LED display range, the Philips Public LED 5000 Series, worldwide, widening access to display technology.

Workforce management firm Calabrio expands its partnership with Customer Driven Solutions to enhance contact centre operations in Australia.

Brivo's 'Top Global Security Trends (2024)' report unveils key changes in global security teams, including increased incorporation of new tech, the expanding role of the CSO, and anticipation of AI's influence.

The Regatta Group continues its collaboration with Nexer for post-live support and optimisation of its successful multimillion-pound IT transformation project using Microsoft Dynamics 365.

JBL bolsters its Quantum Series with new headset models purpose-built for XBOX and PlayStation consoles, offering wireless spatial audio virtualisation and dual device connection.

Mastercard introduces its tokenised 'Click to Pay' system in Australia, aiming to thwart up to 90% of the country's payment card fraud.

Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.

The Red Sea crisis' enduring impact on global shipping extends beyond geopolitical tensions, spiralling into shipping delays and rerouting, spiking costs, and disrupting trade routes, with intrusive fallout on tech and worldwide supply chains.

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.

Stripe enhances partnership with Amazon in Australia, powering payments for the revolutionary 'Just Walk Out' technology, for an unrivalled seamless shopping experience.

Amid biosecurity threats, AWEX leverages RFID tags to improve wool traceability and bolster industry integrity, initiating a digital transition set to optimise global efficiencies.

Cartelux bolsters innovation strategy with hiring of industry leaders Kae Hum and Carla McAloon, as they work to expand beyond the automotive industry.

Yubico's YubiKey collaborates with Microsoft's Surface Pro 10 for Business for NFC-based, phishing-resistant, passwordless authentication.

ANZ retailers struggle with inventory accuracy, hindering smooth omnichannel shopping experiences, according to a Manhattan Associates study.

The Austin Group amplifies commitment to improved customer experience via an extended partnership with SAP Emarsys, yielding significant growth in Gazman's email revenue.