Retail stories - Page 31

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.

Australian small and medium businesses are turning to integrated tech stacks to streamline operations, enhance collaboration, and drive growth amid economic volatility.

Andrew Foot of Dynatrace has discussed their cloud migration progress and strategic successes, with a whopping $1.5 billion in annual recurring revenue.

Airwallex has secured an Australian Financial Services Licence to provide retail investment products, broadening its financial services. The move follows the launch of Airwallex Yield for wholesale customers.

Sendcloud appoints Christopher Dughieri as CPTO to bolster its European shipping platform, with a focus on enhancing delivery options for merchants and consumers.

The global campaign management software market is set to soar to USD$4.8 billion by 2024 and may reach USD$10.2 billion by 2034, driven by AI and cloud innovations.

ConnectID integrates Refundid, enhancing security and efficiency of refund processes by reducing sensitive data storage, and boosting consumer trust.

IPG Mediabrands' KINESSO Commerce partners with Vudoo to launch ShopNow, an innovative commerce media solution integrating shoppable ad tech, starting in Australia.

ECommerce platform AppScenic has launched AI tools using OpenAI's API to help retailers optimise product pages, marketing, and SEO, streamlining store management.

A global IT outage triggered by Crowdstrike's software has disrupted sectors like aviation, banking, and retail, prompting experts to call for enhanced disaster recovery plans and heightened cybersecurity measures.

It comes after a major IT outage linked to a Windows security update stopped essential services around the world, causing significant disruption.

Adobe reports a record USD $14.2 billion in Amazon Prime Day sales for US retailers, an 11% YoY increase, driven by a surge in mobile shopping and steep discounts.

Dreame Technology unveils the X40 Ultra robotic vacuum in Australia for AUD $2799, boasting innovative features aimed at revolutionising home cleaning.

ReBound partners with Loop to revolutionise eCommerce returns, offering retailers enhanced consumer experience, cost reduction, and global logistics capabilities.

As eCommerce expands towards an estimated market value of USD $9.3 trillion by 2027, combining network tokenisation and Click to Pay can help merchants enhance security and convenience, reducing cart abandonment and boosting customer loyalty.

HP launches the OmniBook Ultra AI PC, featuring AMD tech, and the OmniStudio X series with Intel and NVIDIA options, starting at USD $2699.

In a rapidly digitalising world, SMEs must invest in a future-ready mindset and essential skills like digital marketing, SEO, and data analytics to thrive.

Businesses are leveraging immersive phygital experiences, blending physical and digital interactions, to enhance customer engagement.

Parcel theft claims in Australia have more than doubled, due to the surge in online shopping, a trend that intensified during the COVID-19 pandemic.