RCS stories
Sinch achieves milestone with 1 billion RCS messages sent
Yesterday
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smartphones
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cx
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personal computing devices
Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.
Kudosity launches RCS beta testing in the Asia Pacific
4 days ago
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smartphones
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data protection
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cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
Apple's support boosts RCS adoption among global brands
This month
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uc
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cx
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martech
A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.
Generational divides revealed in Black Friday survey
Last month
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cx
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martech
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personalisation
Sinch's 2024 Consumer Black Friday/Cyber Monday Survey reveals younger shoppers favour mobile messaging for promotions, with 44% of 18-29 year-olds ready to spend more.
Enterprise losses from artificially inflated traffic to drop
Last month
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uc
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telco
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rcs
A Juniper Research study reveals global enterprise losses from Artificially Inflated Traffic are set to drop by 55% from 2024 to 2029, following a peak of USD $2.1 billion in 2023.
Sinch & Singtel partner to launch RCS messaging in Singapore
Wed, 18th Sep 2024
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cx
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martech
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supply chain & logistics
Sinch and Singtel have launched Singapore's first RCS Business Messaging service, revolutionising customer engagement with secure and interactive branded messages.
Apple unveils iOS 18 with enhanced personalisation & AI features
Tue, 11th Jun 2024
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data privacy
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ai
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personal computing devices
Apple has unveiled iOS 18, introducing advanced customisation, redesigned Photos, enhanced messaging, and groundbreaking satellite communication, promising a more intelligent, personalised iPhone experience.
Decline in trust with SMS platforms predicted by new XConnect study
Thu, 8th Feb 2024
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phishing
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email security
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cloud services
A study by XConnect and Mobilesquared reveals CPaaS providers are expected to lose nearly a quarter of trust in SMS platforms between 2023 and 2025 due to potential fraud risks.
Singtel partners with Google to launch RCS services in Singapore
Mon, 29th Jan 2024
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smartphones
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digital transformation
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google
Singtel partners with Google in a trailblazing move, pioneering Rich Communication Services for business customers in Singapore, revolutionising traditional SMS services.
Surging demand among businesses for more interactive enterprise messaging
Tue, 25th Jul 2017
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uc
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martech
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ai agents
Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.