Qualtrics stories

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.

Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.

A new report by Qualtrics reveals that AI-generated synthetic personas could account for over half of market research data collection by 2025.

Qualtrics' 2025 report reveals workplace chaos and low employee trust in leadership in Singapore, amid growing adaptation to AI technologies.

Qualtrics' 2025 report reveals insights on enhancing employee experiences in Singapore, addressing challenges and highlighting the importance of workplace culture.

Qualtrics' latest Employee Experience Trends report reveals that New Zealand workers are struggling with chaotic work environments and low leadership trust.

A new Qualtrics report reveals that workplace chaos and trust issues are diminishing employee wellbeing in Australia, with only 39% of young workers planning to stay long-term.

Bain, Kantar, and Qualtrics unveil updated Global Standards for Customer Experience following extensive consultation, aiming to enhance CX across industries.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Perceptive partners with Qualtrics to enhance its market research and experience management services, promising significant benefits for over 150 clients.

Flight Centre enhances service with AI-driven programme from Qualtrics, leveraging analytics into actionable insights and to improve travel experiences.

Qualtrics unveils AI advancements through global partnerships, bolstering the offerings within its $500m AI initiative with firms such as AWS, Bain, and Deloitte.

Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.

Qualtrics unveils AI features, leveraging its substantial human sentiment database to improve customer and employee management.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Singapore's StarHub gains support from Qualtrics in multi-year agreement, seeking to improve customer experience and drive growth within the telecommunications sector. Their joint goal is to achieve a $500m boost in revenue and savings by 2026.

Qualtrics, renowned experience management firm, welcomes Gurdeep Singh Pall as its first-ever President of AI Strategy. The former Microsoft executive will steer the AI-enriched evolution of experience management for customers and employees.

Qualtrics enhances its user experience with the unveiling of three novel AI-driven suites, empowering organisations to boost customer experience, streamline their strategic research and align their investments efficiently.