TechDay UK - The United Kingdom's technology news network

Qualtrics stories

Story image
Qualtrics study reveals just 7% of Aussie execs want to lead in AI use for CX
Yesterday
#
cx
#
martech
#
omnichannel
Only 7% of Australian executives aim to lead in AI adoption for customer experience, risking falling behind in a $2 trillion AUD market, says Qualtrics.
Story image
Qualtrics helps Asia Pacific firms boost customer experience
Yesterday
#
digital transformation
#
cx
#
martech
Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.
Story image
Exclusive: Brian Stucki discusses Australian executives' hesitation surrounding AI
Yesterday
#
cx
#
martech
#
data privacy
Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.
Story image
Australian firms slow to lead despite AI offering AUD $2 trillion
Yesterday
#
digital transformation
#
cx
#
martech
Despite AI offering AUD $2 trillion in value, only 7% of Australian executives aim to lead adoption, lagging far behind global peers.
Story image
Qualtrics named leader in employee experience platform ranking
Last week
#
data analytics
#
digital transformation
#
cx
Qualtrics leads Forrester's Employee Experience Management Platforms report, scoring top marks in AI-powered surveys and analytics for boosting workforce engagement.
Story image
Qualtrics & LangChain join forces to enhance AI agents
Thu, 20th Mar 2025
#
cx
#
martech
#
hcm
Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.
Story image
Qualtrics launches AI-driven market intelligence platform
Thu, 20th Mar 2025
#
data analytics
#
cx
#
martech
Qualtrics has launched Qualtrics Edge, a new market intelligence platform that combines AI with consumer insights to transform decision-making for businesses.
Story image
Qualtrics unveils AI tools to boost customer experiences
Thu, 20th Mar 2025
#
data analytics
#
cx
#
martech
Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.
Story image
Qualtrics unveils autonomous AI agents for better CX & EX
Tue, 18th Mar 2025
#
cx
#
martech
#
hcm
Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.
Story image
Medallia unveils Fabrice Martin as new Chief Product Officer
Sat, 22nd Feb 2025
#
saas
#
cx
#
martech
Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.
Story image
Mark O’Donnell joins Discovery for SAP tech expansion
Thu, 13th Feb 2025
#
cx
#
martech
#
hcm
Discovery Consulting has appointed Mark O'Donnell to lead its expansion into SAP technology, enhancing its Qualtrics employee experience offerings.
Story image
AI adoption trust gap between employees & leaders grows
Tue, 4th Feb 2025
#
it training
#
hcm
#
ai
A new report reveals a troubling trust gap in Australia, where only 45% of workers believe management can effectively handle AI adoption.
Story image
Qualtrics & SAP partner to enhance employee experiences
Thu, 23rd Jan 2025
#
hcm
#
ai
#
productivity
Qualtrics has partnered with SAP to enhance employee experiences, integrating its XM platform with SAP SuccessFactors to boost engagement and productivity.
Story image
Jollibee partners with Qualtrics to boost customer experience
Wed, 8th Jan 2025
#
cx
#
martech
#
qualtrics
Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.
Story image
Mark Bishof appointed new CEO of Medallia
Wed, 8th Jan 2025
#
cx
#
martech
#
ai
Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.
Story image
Alex Nemeth appointed country manager for Qualtrics ANZ
Thu, 21st Nov 2024
#
hyperscale
#
cx
#
martech
Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.
Story image
UK firms risk GBP £4.5bn losses due to poor service
Wed, 20th Nov 2024
#
cx
#
martech
#
hcm
UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.
Story image
Australian firms risk $71 billion due to poor service
Tue, 19th Nov 2024
#
cx
#
martech
#
hcm
Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.
Story image
Australian consumers distrust AI in customer services
Mon, 28th Oct 2024
#
cx
#
martech
#
data privacy
A new report reveals that 86% of Australian consumers mistrust local firms' use of AI, leading to decreased comfort with AI services in the past year.
Story image
Kiwis sceptical of AI in local businesses, reports Qualtrics
Mon, 28th Oct 2024
#
cx
#
martech
#
personalisation
Qualtrics' 2025 report reveals that 80% of New Zealand consumers distrust local companies' use of AI, marking a significant decline in comfort with the technology.