Policy abuse stories
UK retailers face rising returns fraud amid economic strain
Last month
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cx
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martech
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policy abuse
UK retailers report a sharp rise in returns fraud, with 91% affected over the past year, as financial pressures drive shoppers to exploit return policies.
Australian retailers hit by surge in fraud amid cost crisis
Last month
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cx
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martech
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fraud
Australian retailers are facing a surge in returns fraud amid economic hardship. Loop reports 60% of retailers affected.
How can retailers protect profits and keep customers happy?
Wed, 24th Jul 2024
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ai
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policy abuse
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online shopping
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
Fighting smart against policy abuse in online retail
Tue, 1st Mar 2022
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bnpl
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online shopping
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customers
The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.