Policy abuse stories

New research reveals UK retailers are tightening return policies, driven by annual losses of $2.6 billion from fraud and policy abuse.

UK retailers report a sharp rise in returns fraud, with 91% affected over the past year, as financial pressures drive shoppers to exploit return policies.

Australian retailers are facing a surge in returns fraud amid economic hardship. Loop reports 60% of retailers affected.

Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.

The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.