The Ultimate Guide to Personalisation
2024 edition
Analyst reports
Gartner on CX
Optimizely named leader in Forrester Wave for EO soluti...
4 days ago
Gartner on Digital Transformation
WalkMe recognised as leader in Digital Adoption Platfor...
Fri, 4th Oct 2024
Forrester Research on CX
Zendesk launches Relay to enhance customer communicatio...
Tue, 3rd Sep 2024
CONTEXT on UC
Taking the next step forward in the contact centre evol...
Thu, 30th May 2024
Forrester Wave on CX
SAS named leader in Forrester Wave for real-time intera...
Mon, 4th Mar 2024
Expert columns
By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
This month
By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
This month
By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Last month
By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Last month
By Anurag Vasisth of Loyalty Now
How businesses can meet the challenges of restricted co...
Last month
More expert columns
By Billy Loizou of Amperity
Unlocking unused customer data: A wake up call for trav...
Last month
By Jack Bolton of Eagle Eye
Deploy or build? Eight reasons to avoid building a loya...
Thu, 31st Oct 2024
By Anurag Vasisth of Loyalty Now
Building customer loyalty in a fragmented digital ecosy...
Tue, 22nd Oct 2024
By Anthony Brown of NICE
How strategic customer experience technology implementa...
Fri, 4th Oct 2024
By Nina Jung of Chronos Agency
Three ways ecommerce businesses can drive personalisati...
Tue, 24th Sep 2024
By Louise Mahrra of CloudInteract
Humanising tech: A vision for the future of marketing
Fri, 20th Sep 2024
Top players
Recent news
About Shopping
Survey reveals UK's top & least-favoured Christmas gift...
3 days ago
About Digital Marketing
Quid & Vantage Discovery unite for AI retail insights
3 days ago
About Cloud Services
Umbraco predicts key CMS trends for 2025 including AI f...
5 days ago
About Transparency
Gap grows between AI adoption by Aussie brands & demand
Last week
About Digital Marketing
Howatson unveils Plus Also Studios to enhance AI brandi...
This month
More news
About Content Creation
Turtl unveils AI tools to transform content creation
This month
About Shopping
Sinch predicts personalised, secure shopping trends for...
Last month
About Customer Experience
App usage boosts loyalty in UK consumers, study reveals
Last month
About Recruitment
Ciphr expands with acquisition of employee benefits fir...
Last month
About Customer service
Zendesk report reveals CX benefits of adopting AI in AP...
Last month
Even more news
About Digital Transformation
AI personalisation key for UK firms, says Zendesk repor...
Last month
About Digital Marketing
Netcore Cloud expands collaboration with Google Cloud A...
Last month
About Business Intelligence
OpenText launches Cloud Editions 24.4 with AI upgrades
Last month
About Digital Marketing
Study shows personalisation key to consumer loyalty in ...
Last month
About Digital Transformation
Nearly half of AI marketing efforts fail to meet goals
Last month
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Other guides
You can read other related guides from Customer Data Platforms, Marketing Technologies, Artificial Intelligence, Customer Experience, and Generative AI.
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