NiCE stories
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
BayCom Communications partners with NICE inContact to offer CXone cloud contact centre solution in New Zealand.
How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.
Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.
NICE aims to certify its Trading Recording System under Microsoft's Certified for Microsoft Teams program, enhancing compliance for financial services.
NICE outlines 10 best practices for effective work-from-home contact centres, focusing on infrastructure, tools, dynamic schedules, and AI-driven support.
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
NICE's CXone, a new cloud CX platform, launches in Australia and NZ, promising enhanced customer experience through smart tech integration.
Nice, an organization specializing in business efficiency, says robotics process automation can optimize workforce and reduce repetitive tasks.
Consumers are in favour of voice biometrics when dealing with contact centres, according to a new survey by NICE.
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
Agile, evolving from reseller to tech titan, sells software biz to Avaya and sets sights on global expansion, unfazed by recession.
