NICE stories - Page 4

The global self-service technologies market is rapidly growing as consumer demand intensifies, creating a digital dilemma for businesses.

Many organisations worldwide have accelerated DX to better respond to changing market drivers and business environments after the disruption of the pandemic.

NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.

Nice has expanded its ANZ channel team with the appointment of Ben Eldridge and the promotion of Russell Jones.

Nice expands ANZ channel team, appoints Ben Eldridge to enhance support for partners; Russell Jones to be Head of Channel for ANZ.

Leveraging AI-driven solutions can help contact centres improve customer satisfaction through sentiment analysis and identifying key behaviours.

NICE  has announced the expansion of its partnership with Google and the optimisation of CXone, its cloud native customer experience platform, for Chrome OS.

AI technology is set to revolutionize contact centres, says NICE. Companies that don't embrace it risk falling behind.

The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.

Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.

AI can be a useful tool for improving CX — in terms of how human agents interact with customers, and how customers engage with contact centres.

Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.

NICE acquires GoMoxie to expand digital customer experience capabilities, adding smart conversational self-service tools.

For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.

Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.

NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.

NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.