Managed Services stories
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
StarHub achieves Cisco Premier Provider & Webex honours
Last week
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uc
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digital transformation
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cx
StarHub has earned Cisco Premier Provider Certification and Webex Contact Center Specialization, enhancing its enterprise IT and customer engagement solutions.
Tracey Pretorius joins CyberOne board to boost strategy
Last week
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cloud security
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partner programmes
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cybersecurity
Tracey Pretorius, Senior Director of Threat Intelligence at Microsoft, has joined CyberOne's Advisory Board to enhance its security services and Microsoft collaboration.
Orro appoints new CTO & Group Exec to lead transformation
This month
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digital transformation
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partner programmes
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managed services
Orro has appointed Stuart Long as Chief Technology Officer and Matthew Maw as Group Executive, Delivery Transformation, to enhance its managed services.
Google unveils Cloud WAN for global network solutions
This month
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network infrastructure
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digital transformation
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sd-wan
Google has unveiled Cloud WAN, a solution aimed at revolutionising business connectivity by providing faster, secure, and cost-effective wide area network capabilities.
NEC Malaysia wins Cisco Service Provider Partner award
This month
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digital transformation
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soc
NEC Malaysia has been honoured with the Cisco Service Provider Partner of the Year 2024 award for its excellence in network and cybersecurity solutions.
Pelion launches Pelion Plans aiming for global growth
This month
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iot
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industrial iot
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partner programmes
Pelion has unveiled Pelion Plans, a new managed IoT offering, as it aims for global growth and enhances its service reliability for enterprise clients.
GCX Managed Services reports strong growth in 2023
This month
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uc
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network infrastructure
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digital transformation
GCX Managed Services reports impressive year-on-year growth driven by global customer acquisition, with plans to enhance offerings amid expanding automation.
NEC Malaysia wins Cisco service partner award for 2024
This month
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uc
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network infrastructure
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digital transformation
NEC Corporation of Malaysia has been named Cisco's Service Provider Partner of the Year 2024, recognising its expertise in high-performance networking solutions.
Global Cloud Xchange rebrands to FLAG with new focus
This month
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uc
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partner programmes
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Global Cloud Xchange has rebranded as FLAG, aiming to enhance its subsea, edge data centres, and cable landing stations investment across diverse regions.
SonicWall launches SonicSentry MXDR for managed service providers
Last month
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firewalls
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network security
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cloud security
SonicWall has unveiled SonicSentry MXDR, a managed detection and response service designed to bolster cybersecurity for managed service providers and their clients.
Wild Tech appoints Dirk Vorster to lead WA practice plan
Last month
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crm
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digital transformation
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partner programmes
Wild Tech has appointed Dirk Vorster as Western Australia Practice Lead, aiming to strengthen its regional presence and drive strategic growth.
IGEL launches hypervisor for secure legacy system use
Last month
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partner programmes
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personal computing devices
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lenovo
IGEL has unveiled its Managed Hypervisor, enhancing security for legacy operating systems on modern hardware, bolstering enterprise IT infrastructure.
Data Connect launches vSOC Assure for cyber risk management
Last month
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advanced persistent threat protection
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partner programmes
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risk & compliance
Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.
Scottish digital achievements honoured at tech awards gala
Last month
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edutech
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digital transformation
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fintech
The Digital Tech Awards in Glasgow honoured the Scottish tech sector's innovation, announcing 12 winners while celebrating ScotlandIS's 25th anniversary.
Radware named strong performer in Forrester WAF review
Last month
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firewalls
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cloud security
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application security
Radware has been named a Strong Performer in The Forrester Wave for Web Application Firewall Solutions, achieving top scores in six key areas.
NTT DATA & Rubrik enhance global ransomware protection
Last month
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endpoint protection
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advanced persistent threat protection
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partner programmes
NTT DATA and Rubrik have unveiled a global partnership to bolster ransomware protection for Fortune 500 firms, enhancing cyber recovery services and resilience.
Merge Technologies acquires VC Systems to expand in Brisbane
Last month
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partner programmes
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managed services
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acquisition
Merge Technologies has acquired VC Systems, boosting its presence in Brisbane's audio visual market and aiming to enhance services for a growing client base.
Spinnaker unveils managed services for cloud integration
Last month
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digital transformation
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hyperscale
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cx
Spinnaker Support has launched Spinnaker Cloud Managed Services, enabling businesses to enhance cloud strategies without abandoning legacy systems.
Atturra acquires Kitepipe in USD $3.15 million deal
Last month
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partner programmes
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managed services
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boomi
Atturra has secured the acquisition of Project Delivery Services LLC, known as Kitepipe, for USD $3.15 million, enhancing its Boomi service capabilities.
Mike Sellars joins NEC Australia as Chief Technology Officer
Last month
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partner programmes
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cto
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managed services
NEC Australia has appointed Mike Sellars as Vice President – Chief Technology Office, enhancing its technology strategy and commitment to innovation.