Loyalty programmes Stories

UK Stories

Loyalty programmes stories

UK retailers miss key loyalty drivers, study finds

Shoppers are more likely to stay loyal when orders arrive quickly and returns are easy, but many retailers are backing less valued initiatives instead.

By Mara Sugue • 4 min read • Last week

Marketing Technologies

dunnhumby ventures backs Azoma in AI shopping push

Retailers and brands lack a reliable way to link AI shopping recommendations to sales, a gap Azoma hopes to close with new backing from dunnhumby ventures.

By Karen Joy Bacudo • 4 min read • Last month

Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • Last month

Data Protection

UK shoppers distrust AI recommendations, ThoughtSpot finds

Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.

By Sean Mitchell • 4 min read • Last month

Global Stories

Loyalty programmes stories

Customer Relationship Management

Amadeus study finds rise in GDS use & AI among agents

Most agents are now relying on GDS tools more often, while AI is becoming a regular part of selling work across regions.

By Mara Sugue • 4 min read • This month

Data Protection

Moca Chain launches mainnet for digital identity & AI

It aims to cut repeated verification checks and let businesses trust AI agents without collecting the same personal documents from users each time.

By Mara Sugue • 4 min read • This month

Customer Experience

Eagle Eye adds Divide By Zero to APAC partner programme

Retailers in Asia-Pacific will gain more choice over loyalty and personalisation systems as Eagle Eye broadens its partner network with Divide By Zero.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Digital Transformation

Bir launches digital push for Azerbaijan micro-firms

Micro-entrepreneurs in Azerbaijan will get training and fee breaks as Bir tries to draw them into digital banking and online sales.

By Sean Mitchell • 3 min read • Last month

Customer Experience

AI loyalty shift threatens retailers' direct customer ties

Retailers could be reduced to fulfilment providers unless they use loyalty data to stay visible as shoppers turn to AI assistants.

By Sofiah Nichole Salivio • 5 min read • Last month

Customer Experience

LoyaltyLion launches Black Friday retail event on loyalty

Research suggests Black Friday loyalty offers can turn one-off bargain hunters into repeat customers, with 54% open to joining programmes.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

Okta launches Auth0 tools for AI agents & B2B logins

AI shopping and enterprise logins are driving Okta's latest Auth0 roll-out, as businesses seek tighter identity controls without slowing sales.

By Sofiah Nichole Salivio • 5 min read • Last month

Stories from Other Regions

Loyalty programmes stories

Payment Technologies

Five Petroleum Malaysia joins Silentmode's RONPOS platform

The deal lifts RONPOS to four Malaysian fuel retail brands and 2,600 stations, strengthening Silentmode's push across South-East Asia.

By Mara Sugue • 4 min read • This month

Robotics

CelcomDigi opens AI-focused Tech Fair 2026 in Petaling

The five-day event aims to give Malaysians practical exposure to AI in phones and services, alongside promotions and prize draws at 1 Utama Shopping Centre.

By Raphael Veloso • 3 min read • This month

Fintech

B2Bpay launches platform to keep rent on credit cards

Renters could keep earning card rewards as surcharges and platform changes push more landlords to drop credit card payments.

By Mara Sugue • 4 min read • This month

Fintech

B2Bpay launches rent card payments service for tenants

Renters who rely on card rewards could soon lose that option as one major payments platform stops taking cards, prompting a new alternative.

By Joseph Gabriel Lagonsin • 4 min read • This month

Fintech

Apple Pay launches in India with Axis Bank credit cards

The rollout broadens Apple's reach into India's fast-growing cashless market, but only Axis Bank Visa and Mastercard credit card holders can use it at first.

By Karen Joy Bacudo • 5 min read • This month