Knowledge Management stories - Page 2
The benefits and risks of Artificial Intelligence
Mon, 11th Mar 2024
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data analytics
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genai
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data privacy
AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.
Basware unveils global expansion plans after bookings surge by 52%
Thu, 22nd Feb 2024
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cx
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martech
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risk & compliance
Following a 52% surge in bookings, global AP automation leader Basware reveals expansive growth strategy, with a firm focus on AI innovation, customer growth, and fraud prevention.
AI reshaping knowledge management for optimal asset use
Thu, 14th Dec 2023
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data analytics
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ai
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bi
Putting data in the right context makes it more useful, and AI and technologies like cognitive search can streamline this process.
Asia Pacific retail banks show growing interest in Generative AI
Fri, 24th Nov 2023
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cx
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martech
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risk & compliance
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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uc
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cx
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martech
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Fri, 13th Oct 2023
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smartphones
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cx
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martech
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
47% digital workers struggle for information to be effective: Gartner
Thu, 11th May 2023
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productivity
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workplace
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it support
Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.
Black & White Engineering Expands Global Team with 93 New Hires
Thu, 16th Feb 2023
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collaboration
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knowledge management
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young people
Engineering firm Black and White Engineering is expanding its workforce, having experienced a 34% increase in staffing over the past year.
Starmind appoints Michelle Chen as board of directors
Fri, 17th Jun 2022
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hcm
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payroll systems
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knowledge management
Tech executive, Michelle Chen, joins board of directors at Starmind, bringing experience in growing companies globally, including Uber and Typeform.
Syniti updates Knowledge Platform with cloud-based version
Fri, 6th May 2022
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digital transformation
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software updates
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cloud services
Building on the existing platform, the company is introducing the fully cloud-based version of Syniti Advanced Data Migration, now called Syniti Migrate.
Zoho Corp launches new e-learning tool, TrainerCentral
Fri, 22nd Apr 2022
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edutech
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e-learning
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online courses
Zoho launches TrainerCentral, a new business division aimed at filling the gap in the e-learning market and helping trainers create online courses.
Kiwi tech stories: How one change helped retail crime intelligence platform Auror to win the market
Mon, 5th Jul 2021
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microsoft
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auror
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knowledge management
One of Auror’s biggest challenges was the decision to re-platform its software solution after only a couple of years into its business.
Nitro report suggests poor document workflows hurt knowledge workers
Mon, 4th Nov 2019
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document management
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ecm
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martech
Nitro's report reveals inefficient document workflows are causing high stress among knowledge workers, leading to potential job dissatisfaction and turnover.
Millions wasted on poor knowledge management solutions
Mon, 14th Oct 2019
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uc
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data analytics
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martech
A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.
Ngā Pae o te Māramatanga empowers Māori cultural research
Wed, 7th Nov 2018
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māori
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maori education
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knowledge management
NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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uc
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
Letter from the editor: Changing of the guard and on to newer, more exciting things
Fri, 12th May 2017
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fintech
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cx
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martech
KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.
Zendesk announcing machine learning-powered knowledge management solution
Thu, 4th May 2017
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it automation
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ai
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zendesk
Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.
A loyal customer
Mon, 1st Feb 2010
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smb
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knowledge management
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analyst report
In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.