IT support stories - Page 5

Nexthink's analysis reveals that 1 in 200 devices suffers a daily blue screen of death (BSOD) issue, with nearly half of these crashes being preventable.

Cybercriminals capitalised on a CrowdStrike Falcon outage by creating over 180 fake support websites, targeting 8.5 million affected devices worldwide.

ManageEngine's new study with SDI highlights a split in AI usage among UK IT professionals, revealing a gap in knowledge and mixed productivity expectations.

Cloud4's strategic shift to cyber security boosts turnover by nearly 20 percent, reaching GBP £1.1 million for 2024. New products and partnerships fuel growth.

Ricoh partners with Rimini Street to support and protect its Oracle systems, aiming to optimise current systems while exploring a next-gen ERP strategy.

HID has launched InvoTech Cloud, a cloud-based solution designed to revolutionise uniform management in hotels and hospitals by offering real-time inventory insights.

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

ControlUp has boosted its ControlUp Edge DX system with advanced user dashboards, employee sentiment surveys and a AI-based chatbot, aiming to optimise IT management.

The Regatta Group extends its partnership with Nexer for ongoing Microsoft Dynamics 365 support and optimisation, following a five-year multimillion-pound digital overhaul across 16 nations.

UK small and medium-sized businesses (SMBs) experience a 37% surge in cybersecurity alerts, prompting a race against time as security professionals scramble to tackle daily threats, reveals Censornet.

N3i champions T Level students to combat digital sector skills shortage, as the company advocates for technical education to future-proof the rapidly evolving tech industry.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

GoTo debuts GoPilot, an innovative AI assistant for its GoTo Resolve service, designed to automate diagnostics and streamline IT operations.

Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.

Scotland's top prosecution service, COPFS, enhances IT support and management systems with vital aid from Freshworks Inc.'s Freshservice platform, greatly improving customer satisfaction and resolution times.

GitLab rolls out GitLab 16.8 featuring Google Cloud Platform Secret Manager support, Maven dependency proxy for faster builds, and the general availability of Workspaces.

The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.

Digital workplace leaders can implement shared applications and practices to drive better business outcomes, Gartner reveals.

The latest issue comes after planned maintenance on Kiwibank's IT systems in the early hours of Sunday morning.

With humble beginnings as an in-house IT support team for East Harbour Management Services Ltd, EastHarbour IT has grown to become a business in its own right.