IT service management (ITSM) stories
Tray.ai launches ITSM Agent to automate IT support tasks
4 days ago
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
Qualys launches Policy Audit to slash compliance audit costs
Last week
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digital transformation
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cloud security
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risk & compliance
Qualys unveils Policy Audit to boost compliance efficiency, cut costs, and reduce risks amid rising regulatory demands and system complexities.
ManageEngine expands AD360 with over 100 new integrations
Last month
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siem
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iam
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data privacy
ManageEngine has expanded its AD360 identity management platform by adding over 100 prebuilt integrations, enhancing businesses' identity governance capabilities.
Riverbed expands AI observability platform with new features
Last month
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uc
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aiops
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genai
Riverbed has unveiled an expansion of its AI observability platform, introducing new tools that promise to optimise IT operations and improve data insights.
SolarWinds to showcase AI solutions at GITEX 2025 events
Last month
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saas
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digital transformation
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multi-cloud
SolarWinds is set to unveil its latest AI solutions at GITEX 2025, aiming to enhance efficiency and resilience in hybrid and multi-cloud IT environments.
N-able expands IT & cybersecurity offerings with new partners
Last month
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advanced persistent threat protection
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it automation
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cybersecurity
N-able has expanded its Technology Alliance Program with new integrations aimed at enhancing IT management and cybersecurity for partners amidst rising digital complexities.
N-able expands integrations to enhance cybersecurity suite
Last month
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advanced persistent threat protection
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ai security
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ai
N-able has unveiled new integrations in its Technology Alliance Program, enhancing tools for partners to boost cybersecurity and operational efficiency.
Kinetic IT recognised in Australia's top managed awards
Last month
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deloitte
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it services
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itsm
Kinetic IT has secured its place among Australia’s Best Managed Companies for the fourth consecutive year, lauded for excellence in innovation and growth.
ManageEngine's AD360 expands with 100 new integrations
Last month
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siem
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digital transformation
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iam
ManageEngine has unveiled over 100 new prebuilt integrations for its AD360 platform, aiming to streamline identity management for large enterprises.
Wavelink partners with N-able to offer data protection & security solutions
Thu, 6th Mar 2025
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data protection
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advanced persistent threat protection
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cybersecurity
Wavelink has partnered with N-able to enhance tech offerings in Australia, boosting data protection and security solutions in the region.
Freshworks partners with Unisys to expand ITSM solutions
Fri, 28th Feb 2025
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cx
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martech
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unisys
Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.
ManageEngine ServiceDesk Plus earns ITIL certification
Wed, 26th Feb 2025
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ai
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manageengine
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servicedesk plus
ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.
SolarWinds honours top EMEA partners with 2025 awards
Wed, 19th Feb 2025
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digital transformation
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cx
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martech
SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.
SolarWinds forecasts AI evolution & upskilling by 2025
Thu, 13th Feb 2025
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partner programmes
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genai
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ai
SolarWinds has unveiled its 2025 tech forecasts, predicting a pivotal shift in AI adoption, emphasising workforce upskilling and enhanced IT observability.
SolarWinds revamps Partner Programme for greater growth
Fri, 7th Feb 2025
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digital transformation
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martech
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cdp
SolarWinds is set to launch an upgraded Partner Programme aimed at boosting profitability and partner capabilities, with new tiers and enhanced tools for success.
Dynatrace unveils AI, security, & developer tools update
Wed, 5th Feb 2025
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devops
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data analytics
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digital transformation
Dynatrace has launched innovative updates to its platform, enhancing AI capabilities, security measures, and supporting developers in proactive IT service management.
Swimlane unveils new solution for vulnerability management
Fri, 31st Jan 2025
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uc
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cx
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martech
Swimlane has unveiled its new Vulnerability Response Management solution, aimed at enhancing risk reduction and compliance for security teams in enterprises and MSSPs.
Atomicwork secures USD $25m to enhance AI IT platform
Wed, 29th Jan 2025
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digital transformation
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hcm
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rpa
Atomicwork has raised USD $25 million in Series A funding to enhance its AI-driven IT service management platform, transforming enterprise workflows.
Arrow expands Broadcom distribution deal in Europe
Fri, 29th Nov 2024
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digital transformation
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cx
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martech
Arrow Electronics has expanded its distribution agreement with Broadcom, enhancing its offer of enterprise and cybersecurity software solutions across Europe.
SolarWinds report highlights key ITSM improvement strategies
Thu, 14th Nov 2024
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solarwinds
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itsm
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strategy
SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.