Insurance stories
Thales survey reveals declining trust in digital services
Last week
#
data protection
#
digital transformation
#
biometrics
Thales' 2025 Digital Trust Index reveals plummeting consumer trust in digital services, with 82% abandoning brands due to data privacy fears.
Generative AI boosts customer service, says Capgemini study
This month
#
cx
#
martech
#
genai
A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.
Insurers focus on AI & growth amid sluggish progress
This month
#
cx
#
martech
#
ai
Research by Forrester reveals that insurers are focusing on driving growth and improving customer experience through AI investment and system modernisation by 2025.
Infosys highlights AI's growing impact on global industries
This month
#
uc
#
digital transformation
#
ai
A new survey by Infosys Knowledge Institute reveals a significant shift towards scaled AI deployment across industries, driven by reduced costs and improved success rates.
WTW launches AI tool to enhance insurer performance
This month
#
data analytics
#
data science
#
risk & compliance
WTW has launched Radar Vision, an AI-driven monitoring tool for insurers, aimed at enhancing business performance and growth in the insurance sector.
Organisations question CISO liability policy effectiveness
This month
#
financial systems
#
risk & compliance
#
cybersecurity
A Fastly study reveals 93% of organisations have updated policies to protect CISOs from personal liability, though effectiveness remains unclear.
IWD 2025: Beyond the Policy: The Human Impact of Insurance in Women's Lives
This month
#
insurance
#
leadership
#
iwd
On International Women's Day 2025, the insurance sector is urged to prioritise empathy over policy, focusing on the real human impact on women and caregivers.
QBE Asia appoints Ronak Shah as CEO of Wholesale Markets
Last month
#
physical security
#
cleantech
#
insurance
QBE Asia has appointed Ronak Shah as Chief Executive Officer of Wholesale Markets Asia, effective 1 March 2025, to strengthen its reinsurance operations across the region.
Celonis launches new apps to optimise industry processes
Last month
#
cleantech
#
software development
#
sustainability
Celonis has launched four new Process Intelligence Apps in collaboration with partners, aimed at optimising industrial processes and reducing claims leakage.
Insurance executives see opportunity in $1.8 trillion gap
Last month
#
ai
#
cybersecurity
#
cleantech
A recent survey reveals that 79% of insurance executives feel a moral duty to address the USD $1.8 trillion global protection gap, viewing it as a key business opportunity.
Data analysts see AI as career growth, not a threat
Last month
#
edutech
#
genai
#
ai
Research from Alteryx reveals that while 94% of data analysts see their roles becoming more strategic, 76% still rely on spreadsheets for data tasks.
Regit & DBS Data unite to transform automotive marketing
Last month
#
cartech
#
data privacy
#
insurance
Regit and DBS Data have joined forces to revolutionise automotive marketing, leveraging extensive vehicle insights to deliver personalised campaigns and support EV adoption.
DAS unveils new tool for real-time bushfire tracking
Last month
#
dr
#
cleantech
#
cloud services
DAS has launched a tool for near real-time bushfire monitoring, helping organisations quickly identify affected customers and properties during disasters.
UpCover raises $19 million to disrupt insurance market
Last month
#
digital transformation
#
cx
#
martech
UpCover has raised $19 million to expand its digital commercial insurance brokerage, aiming to disrupt Australia's $20 billion market.
UK faces critical AI skills gap as firms struggle to adapt
Last month
#
digital transformation
#
genai
#
ai
A recent study by Gigged.AI reveals a critical AI skills gap in the UK, warning that government policies hinder recruitment essential for future growth.
Ásgeir Óskarsson appointed as BSV Association chief
Last month
#
edutech
#
devops
#
blockchain
The BSV Association has appointed Ásgeir Óskarsson as its new Managing Director, bringing over ten years of expertise in finance, insurance, and blockchain.
Businesses urged to prioritise AI data security measures
Fri, 31st Jan 2025
#
it training
#
physical security
#
breach prevention
CMTG has advised Australian businesses to assess privacy and data risks before integrating AI tools like Microsoft Copilot, as data protection becomes essential.
Cyber threats surging for finance & insurance sectors
Fri, 31st Jan 2025
#
malware
#
ransomware
#
phishing
ReliaQuest's latest report reveals a staggering 32% rise in ransomware cases targeting finance and insurance firms, with attackers moving significantly faster in 2024.
KnowBe4 report links cyber insurance to security needs
Thu, 23rd Jan 2025
#
edutech
#
phishing
#
advanced persistent threat protection
KnowBe4 research reveals the average cost of a data breach rose to USD $4.88 million, underscoring the urgent need for enhanced cybersecurity strategies.
Qlik named 2024 Customers' Choice for analytics platform
Wed, 15th Jan 2025
#
data analytics
#
cx
#
martech
Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.