Hospitality stories
UK payment outages cost retail, hospitality GBP £1.6 billion
Last week
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digital transformation
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cx
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martech
Payment outages in the UK cost retail and hospitality sectors GBP £1.6 billion annually, with over five major disruptions each year impacting customer spending.
Exclusive: WorkJam’s AI-driven evolution for a smarter frontline
This month
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digital transformation
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supply chain
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ai
WorkJam's frontline platform is revolutionising workplace engagement in APAC, delivering 407% ROI and transforming how businesses connect with staff.
Australian discretionary spending rebounds as confidence grows
Wed, 23rd Apr 2025
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economics
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airlines
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inflation
Australia's Visa Spending Momentum Index rose 2.7 points to 98.6 in March, signalling a rebound in consumer spending after two months of decline.
AI & personalisation drive new luxury demand in Aussie dining
Thu, 17th Apr 2025
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data analytics
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cx
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martech
Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.
Achieve True Personalisation with AI-Powered Customer Data Clouds
Tue, 15th Apr 2025
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data analytics
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digital transformation
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cx
AI-powered Customer Data Clouds are revolutionising personalisation, allowing brands to deliver tailored experiences at scale, transforming customer engagement.
JLL Design consolidates global design services under one brand
Tue, 15th Apr 2025
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branding
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jll
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hospitality
JLL has launched JLL Design, a global consultancy unifying its design services to enhance delivery across workplace, retail, and hospitality sectors.
Easter hotel bookings in Australia rise by 19.6% for 2025
Mon, 14th Apr 2025
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school holidays
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tourism
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hospitality
Hotel bookings across Australia for Easter 2025 have surged by 19.6% compared to last year, signalling a trend towards earlier travel plans.
Major brands to boost investment in loyalty programmes
Wed, 9th Apr 2025
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crm
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digital transformation
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cx
A study by Apadmi reveals that 67% of major brands plan to elevate investments in digital customer loyalty programmes over the upcoming year.
EVT introduces AI solution for feedback at Aussie cinemas
Tue, 8th Apr 2025
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data analytics
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cx
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martech
EVT has unveiled an AI-driven sentiment analysis tool for its Australian cinemas, enhancing customer feedback processing and improving service quality.
GCX Managed Services reports strong growth in 2023
Mon, 7th Apr 2025
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uc
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network infrastructure
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digital transformation
GCX Managed Services reports impressive year-on-year growth driven by global customer acquisition, with plans to enhance offerings amid expanding automation.
AI tools revolutionise hospitality guest interaction
Mon, 31st Mar 2025
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crm
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digital transformation
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ai
The hospitality sector embraces AI to enhance guest experiences, as SevenRooms launches innovative tools promising to streamline operations and reduce costs.
Reliance to invest over INR ₹50,000 crore in Assam's growth
Tue, 25th Feb 2025
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digital transformation
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ai
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investment
Reliance Industries will invest over INR ₹50,000 crore in Assam over five years, boosting tech, green energy, retail, hospitality, and consumer goods sectors.
Infor unveils AI-powered revenue management for hotels
Mon, 24th Feb 2025
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genai
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ai
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infor
Infor has unveiled a new AI-driven Revenue Management Solution designed to help hotels optimise pricing strategies and enhance profitability across various sectors.
Australian Venue advances retail network with new partners
Thu, 20th Feb 2025
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cx
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martech
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digital marketing
Australian Venue has partnered with Zitcha, Mercato, and Perion to enhance its Retail Media Network, AVC experience+, streamlining advertising operations.
Grandstream unveils GWN7670, its first Wi-Fi 7 access point
Thu, 6th Feb 2025
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network infrastructure
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grandstream
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network management
Grandstream has launched its GWN7670 Wi-Fi 7 access point, achieving speeds up to 3.6Gbps to enhance connectivity for small-to-medium businesses.
Adyen highlights rising fraud trends in Singapore, 2025
Tue, 4th Feb 2025
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data protection
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fintech
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ecommerce
Adyen reveals a surge in innovative fraud tactics in Singapore, highlighting challenges for retailers as consumers demand stronger security measures.
Planday: How AI & tech will change hospitality by 2025
Fri, 24th Jan 2025
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data analytics
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cx
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martech
Planday's 2025 Tech Trends Report reveals that while all hospitality operators see AI's value, only 17% fully understand its potential impact on their businesses.
Hexaware collaborates with AWS to boost cloud adoption
Wed, 22nd Jan 2025
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digital transformation
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hyperscale
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cx
Hexaware Technologies has partnered with Amazon Web Services to enhance cloud adoption and deliver generative AI solutions across multiple sectors.
Microblink reports strong 2024 growth in ID verification sector
Tue, 21st Jan 2025
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fintech
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hcm
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ai
Microblink has reported robust growth in 2024, buoyed by rising demand for its identity verification solutions and expanded integration on Google Cloud.
Brightcove earns ISO data security certification, ISO 27001
Fri, 17th Jan 2025
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data protection
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soc
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risk & compliance
Brightcove has secured the ISO/IEC 27001 certification, reinforcing its commitment to data protection in sectors including media, retail, and finance.