Holiday season stories - Page 2

NICE's CXone MPower platform saw an 80% rise in automated customer interactions over Black Friday and Cyber Monday, reflecting a growing reliance on automation.

As the festive season approaches, retailers must adapt to financial pressures by leveraging digital loyalty solutions to attract and retain value-seeking customers.

JBL has launched its new audio range, featuring diverse products like the Soundgear Sense and Flip 6, to suit consumers' needs this holiday season.

As the festive shopping season approaches, researchers have identified nearly 80,000 counterfeit websites, endangering online shoppers seeking deals.

Logitech has unveiled its 2024 Christmas gift guide, featuring innovative gadgets like the G PRO X SUPERLIGHT 2 mouse and eco-friendly designs.

YouLend has reported a 30% surge in financing applications from UK SMEs ahead of Black Friday 2024, driven by increased demand from ecommerce platforms.

Christmas spending in Australia is forecasted to rise by 2.7% to AUD $69.7 billion, prompting retailers to adopt data-driven strategies for success.

A ransomware attack on Blue Yonder has disrupted supply chains for Morrisons and Sainsbury's, raising concerns over holiday vulnerabilities for retailers.

Amber Technology's holiday gift guide features premium audio and entertainment products, including a wireless music streamer priced at AUD $1,799.

UK businesses could face losses of up to GBP £4.5 billion during the holiday season due to inadequate customer service, new research by Qualtrics reveals.

Australian SMEs are urged to prepare for cash flow challenges this holiday season, with concerns over profitability in retail and logistics sectors.

A recent VistaPrint study reveals that 81% of Australians experience stress in gift selection, with 70% favouring personalised gifts this holiday season.

Qualtrics' study reveals Australian businesses risk losing AUD $3.8 billion in sales this holiday season due to poor customer experiences, stressing urgent improvements.

ProGlove launches a flexible rental programme for its MARK smart scanners, aiding warehouse operators during the busy holiday season.

Nasuni has revealed that major retail brands like Patagonia and Mattel are leveraging its platform to meet increased demand during the holiday season.

As the holiday season approaches, retailers face new challenges in adapting strategies amidst inflation and changing consumer behaviour, aiming for peak performance.

Shoppers in the UK are advised to remain vigilant over holiday discounts, as a report reveals soaring risks of digital identity theft amid festive deals.

As Christmas approaches, Australian retailers are turning to behavioural experts to navigate a surge in casual hiring, facing unprecedented staffing challenges.

SOTI Snap’s latest update, with AI-driven paper digitisation and multilingual form generation, aims to streamline Australian retail operations for efficient peak season management.

UK consumers are poised to increase holiday spending for 2024, even if it means trimming expenses elsewhere, according to Coveo's latest research.