Gen Z stories
UK workers overwhelmed as AI adoption outpaces support & training
Yesterday
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digital transformation
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hcm
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ai
Research shows 71% of UK workers feel AI tools are advancing faster than they can learn, causing anxiety and highlighting a need for better support and guidance.
AI boosts customer service happiness as global wellbeing falls
Yesterday
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
AI lifts customer service satisfaction as global happiness falls
2 days ago
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uc
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digital transformation
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cx
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.
AWS invites global startups to apply for AI accelerator with USD $1 million credits
3 days ago
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hyperscale
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llms
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ai
AWS invites startups worldwide to join its 2025 Generative AI Accelerator, offering up to USD $1 million in credits, mentorship, and tech support.
Samsung highlights ‘Unsung Snappers’, unveils Galaxy S25 Edge
3 days ago
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samsung
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photography
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millennials
Samsung spotlights ‘Unsung Snappers’ who take photos for others, launching Galaxy S25 Edge with AI tools to ease capturing perfect moments.
Air New Zealand named most attractive employer for 2025
3 days ago
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hcm
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ibm
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air new zealand
Air New Zealand has been named New Zealand’s Most Attractive Employer for 2025, marking its third consecutive win in the Randstad Employer Branding Research.
AI reshaping traditional sectors like insurance & travel
3 days ago
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smartphones
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ai
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samsung
Artificial intelligence is revolutionising the way sectors operate, and embracing the technology is now essential for unlocking its full potential.
YouTube drives trust, e-commerce growth in Southeast Asia
Last week
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digital transformation
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martech
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commerce systems
YouTube reaches 290 million in Southeast Asia, driving trust in creators and quadrupling video commerce’s share of regional e-commerce GMV to 20%.
Video & influencer strategies seen as key for B2B marketers
Last week
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cx
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martech
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digital entertainment
LinkedIn research reveals Asia-Pacific B2B marketers prioritise video and influencer strategies to capture attention amid growing campaign challenges.
Australian investors drive record US options trading surge
Last month
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stock market
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investment
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millennials
Australian investors surge into US options trading with a 62.7% rise despite market volatility, trading USD $116.5 million in contracts in H1 2025.
Emotional spending boosts local luxury as Brits shun big brands
Last month
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instagram
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millennials
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gen z
Shoppers increasingly favour local luxury, with £41 billion spent annually on emotion-driven impulse buys, signalling a shift from big brands to local products.
Aussies slammed with hidden fees while using bank cards abroad
Last month
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fintech
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forex
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gen z
New research reveals 78% of Aussie travellers face hidden bank card fees abroad, with charges costing some up to AUD $4,000 annually on holidays.
More than half of UK consumers abandon brands over bad apps
Last month
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cx
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martech
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software
Research by Amplitude shows 58% of UK consumers abandon brands after app glitches, prioritising seamless functionality over sleek design to keep loyalty.
Retail fraud awareness rises with social media, risks USD $107bn
Last month
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ai
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ecommerce
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youtube
Awareness of retail fraud surges via social media, with risks looming at USD $107bn by 2029 as consumers grow tempted and acceptance rises.
AI shopping adoption in Canada grows 44% in one year
Last month
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fintech
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ai
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shopping
Adyen's report reveals 36% of Canadian consumers use AI for shopping, a 44% rise, with over half open to future AI-assisted purchases.
Australians urged to prepare as BNPL credit reporting changes
Last month
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bnpl
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asx
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financial literacy
Australia's new BNPL rules from June 2025 bring protections but leave credit reporting and borrowing impact unclear for millions of users.
Gen Z & millennials seek balance, security & AI skills at work
Last month
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edutech
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genai
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ai
Deloitte survey reveals NZ Gen Z and millennials prioritise financial security, well-being, and purpose, with rising workplace stress and growing GenAI use.
AI adoption grows in Singapore retail as trust concerns persist
Last month
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digital transformation
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cx
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martech
Salesforce's report reveals 85% of Singaporean retailers plan to boost AI investments, with 69% viewing AI agents as vital for competitive edge in 2025.
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Last month
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encryption
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cx
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martech
eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.
It’s the end of passwords as we know it
Last month
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malware
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data protection
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network infrastructure
Passwords are fading as biometrics, like fingerprints and facial recognition, emerge as Australia’s secure, hassle-free future for digital access.