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UK Stories

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service
Digital Transformation

Goodbye Bots, Hello Conversations: How GenAI is Transforming Telco Customer Service

GenAI is revolutionising telco customer service by replacing rigid bots with natural conversations, enhancing personalisation and speeding up support resolution.

By Amir Mehmood • 5 min read • Fri, 21st Nov 2025

Global Stories

Holafly unveils unlimited global eSIM plan for frequent travellers
Mobile data

Holafly unveils unlimited global eSIM plan for frequent travellers

Holafly launches an unlimited global eSIM plan at USD $64.90/month, offering seamless mobile data across 160+ countries for frequent travellers.

By Kaleah Salmon • 3 min read • Thu, 4th Dec 2025
Beyond the booking: How travel brands will win customers in 2026
Customer Experience

Beyond the booking: How travel brands will win customers in 2026

APAC's travel sector moves beyond recovery, focusing on trust and loyalty as key to winning customers in 2026 amid rising acquisition costs.

By Adam Furness • 4 min read • Fri, 21st Nov 2025
Transatel selects Oracle to bolster 5G IoT connectivity & security
Unified Communications

Transatel selects Oracle to bolster 5G IoT connectivity & security

Transatel partners with Oracle to implement a cloud native 5G standalone core, enhancing secure IoT connectivity across automotive, travel, and industry sectors worldwide.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
Apple unveils iPad Pro with M5 chip, OLED display & Wi-Fi 7
Storage

Apple unveils iPad Pro with M5 chip, OLED display & Wi-Fi 7

Apple unveils new iPad Pro with M5 chip, OLED display, Wi-Fi 7, and iPadOS 26, boosting AI, graphics, and wireless connectivity for enhanced performance.

By Melvin Hipolito • 5 min read • Thu, 16th Oct 2025
Apple unveils iPhone Air, its thinnest & lightest smartphone
Generative AI

Apple unveils iPhone Air, its thinnest & lightest smartphone

Apple launches the iPhone Air, its thinnest and lightest smartphone yet, featuring a titanium frame and enhanced durability starting at AUD $1,799.

By Melvin Hipolito • 6 min read • Thu, 11th Sep 2025
Tata & Cisco team up to bring global eSIM IoT management to enterprises
Digital Transformation

Tata & Cisco team up to bring global eSIM IoT management to enterprises

Tata Communications and Cisco partner to launch a global eSIM IoT management solution, simplifying device control for enterprises across 200 countries.

By Kaleah Salmon • 3 min read • Wed, 10th Sep 2025
Netskope named leader in SASE & SSE by major industry analysts
Unified Communications

Netskope named leader in SASE & SSE by major industry analysts

Netskope has been named a leader in SASE and SSE by Gartner and others, scoring highest in key Use Cases and enhancing its unified Netskope One platform.

By Melania Watson • 4 min read • Wed, 13th Aug 2025
Travel eSIM market set for growth as awareness remains low
Virtual Private Networks

Travel eSIM market set for growth as awareness remains low

Only 23% of consumers in the US, UK and China have used eSIMs, though 49% are open to travel eSIMs once informed, showing strong growth potential.

By Kaleah Salmon • 4 min read • Fri, 20th Jun 2025

Stories from Other Regions

Revolut launches RevPoints rewards scheme in New Zealand
Gaming

Revolut launches RevPoints rewards scheme in New Zealand

Revolut launches RevPoints in New Zealand, offering uncapped rewards on everyday spending redeemable for travel, airline miles and gift cards.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
TELUS & kini launch phone plans for Filipino-Canadians
Unified Communications

TELUS & kini launch phone plans for Filipino-Canadians

TELUS and kini mobile launch dual-number prepaid plans letting Filipino-Canadians use Philippine and Canadian lines on one 5G device.

By Jake MacAndrew • 3 min read • Thu, 18th Dec 2025
Boost Mobile slashes SIM & phone prices for Black Friday sale
Customer service

Boost Mobile slashes SIM & phone prices for Black Friday sale

Boost Mobile cuts prepaid SIM and refurbished phone prices up to 74% and 15% respectively in Black Friday deals across Australia.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Sektor to distribute iONLINE IoT & SIM solutions in Australia
Internet of Things

Sektor to distribute iONLINE IoT & SIM solutions in Australia

Sektor will distribute iONLINE's IoT and SIM solutions across Australia, integrating the tech into its PaySuite CONNECT for enhanced connectivity in payments and IoT.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
2degrees launches free seven-day eSIM trial for new users
Customer Experience

2degrees launches free seven-day eSIM trial for new users

2degrees offers Kiwis a free seven-day eSIM trial with 15GB, 500 mins, and 100 texts to test its mobile network without switching providers.

By Sean Mitchell • 2 min read • Mon, 17th Nov 2025
CelcomDigi unveils Spark eSIM app for flexible mobile plans
Google

CelcomDigi unveils Spark eSIM app for flexible mobile plans

CelcomDigi launches Spark, an eSIM-only mobile app in Malaysia offering flexible plans from MYR RM15 with instant activation and no fixed contracts.

By Kaleah Salmon • 2 min read • Mon, 3rd Nov 2025
Majority of Australians wary of roaming fees as travel surges
Optus

Majority of Australians wary of roaming fees as travel surges

A survey finds 82% of Australians fear unexpected roaming fees as over half plan overseas trips, highlighting demand for affordable, reliable mobile data abroad.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
Indosat & Transsion partner to boost rural digital access
Digital divide

Indosat & Transsion partner to boost rural digital access

Indosat Ooredoo Hutchison and Transsion partner to boost affordable digital access in rural Indonesia via integrated services and devices.

By Catherine Knowles • 3 min read • Fri, 20th Jun 2025