TechDay UK - The United Kingdom's technology news network

Customer Support stories

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British consumers highly value small businesses but lack full awareness
Today
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digital marketing
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restaurants
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customer support
Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.
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Human customer service drives loyalty & up to GBP £100 spend
Yesterday
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Agentic AI helps firms boost CX satisfaction & cut costs per case
Last week
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
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Customer support leads global adoption of enterprise generative AI
Last week
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digital transformation
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software development
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customer service
IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.
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Superloop Partner Program aims to boost IT channel engagement
Last week
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uc
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network infrastructure
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digital transformation
Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.
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UK lags in workplace AI adoption, survey reveals disparity
Last month
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genai
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ai
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misinformation
A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.
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Menulog launches AI Assistant to simplify food ordering
Last month
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ai
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agentic ai
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menulog
Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.
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UK businesses lead in AI adoption, outpacing global peers
Last month
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digital transformation
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martech
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partner programmes
New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.
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HubSpot unveils AI tools to boost UK team productivity
Last month
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saas
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digital transformation
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cx
HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.
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Exclusive: NetSuite customers take to the stage to discuss game-changing impact
Last month
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digital transformation
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collaboration
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productivity
At the SuiteConnect event, CFOs highlighted how NetSuite has revolutionised their operations, transforming chaos into streamlined efficiency and strategic insight.
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TP report shows Gen Z prefer interactive communication
Last month
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cx
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martech
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digital engagement
A new report from TP reveals that Generation Z favours interactive communication, posing challenges for businesses catering to this tech-savvy cohort.
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Servers Australia partners with NetApp for sovereign cloud
Last month
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storage
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digital transformation
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hpc
Servers Australia has partnered with NetApp to enhance its sovereign cloud services, targeting the rising demand for secure, high-performance IT solutions in Australia.
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Report highlights AI's rise & challenges in manufacturing
Last month
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edutech
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digital transformation
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ai
TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.
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Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Tue, 25th Mar 2025
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digital transformation
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mdm
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cx
Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.
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Transforming retail; What to consider before deploying AI agents
Mon, 24th Mar 2025
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cx
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martech
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personalisation
The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.
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Exclusive: How ISMS.online is helping businesses tackle compliance challenges
Sat, 22nd Mar 2025
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risk & compliance
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data privacy
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ai ethics & governance
ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.
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Forterro partners with AWS to enhance cloud ERP solutions
Fri, 21st Mar 2025
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paas
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hyperscale
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cloud security
European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.
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ANNA Money launches AI tax tool for sole traders and limited companies
Fri, 21st Mar 2025
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payment technologies
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tax
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entrepreneur
ANNA Money has launched its new AI-powered tax solution +Taxes, targeting sole traders and limited companies, attracting hundreds of sign-ups in just two weeks.
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Smartvisit app to redefine visitor engagement in tourism
Thu, 20th Mar 2025
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digital transformation
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apps
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tourism
Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.
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BitTitan expands global operations & MigrationWiz tools
Fri, 28th Feb 2025
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migration
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digital transformation
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sales
BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.