TechDay UK - The United Kingdom's technology news network

Customer Support stories

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UK executives see AI as key, but only 16% feel ready to lead
Yesterday
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digital transformation
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cx
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personalisation
While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.
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EastWest chooses Temenos SaaS to upgrade banking platform
2 days ago
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saas
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digital transformation
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fintech
EastWest Banking Corporation partners with Temenos to adopt a SaaS core banking platform, boosting digital transformation and operational efficiency.
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Sinch named top vendor for RCS messaging in global ROCCO report
Last week
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cx
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martech
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ai
Sinch is named a Tier 1 vendor in ROCCO’s 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.
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StarHub unveils lifestyle-inspired flagship shop at Paragon
Last week
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smartphones
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cx
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martech
StarHub has launched a lifestyle-themed flagship store at Paragon, Orchard Road, offering a relaxed tech experience with exclusive offers for its 25th anniversary.
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How South Africa is unlocking better customer experience for UK businesses
Last week
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
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Circles.Life offers free GPT-4.1 on app for subscribers
Last week
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digital transformation
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genai
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ai
Circles.Life now offers free, unlimited access to OpenAI's GPT-4.1 through its app for all mobile plan subscribers in Singapore, excluding data-only users.
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Zyxel Networks achieves top customer ratings for firewall & VPNs
This month
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
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Building trust with conversational AI: How to avoid common pitfalls
This month
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digital transformation
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cx
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
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NICE & AWS join forces to deliver AI-powered customer service
This month
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saas
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uc
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
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N-able wins Gold at Stevie Awards for AI-powered customer support
This month
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data analytics
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digital transformation
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cx
N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.
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How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
This month
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uc
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digital transformation
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cx
AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.
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Udemy appoints Neeracha Taychakhoonavudh to lead CX
This month
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digital transformation
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cx
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martech
Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.
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British consumers highly value small businesses but lack full awareness
This month
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digital marketing
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restaurants
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customer support
Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.
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Human customer service drives loyalty & up to GBP £100 spend
This month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
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Agentic AI helps firms boost CX satisfaction & cut costs per case
Last month
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
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Customer support leads global adoption of enterprise generative AI
Last month
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digital transformation
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software development
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customer service
IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.
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Superloop Partner Program aims to boost IT channel engagement
Last month
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uc
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network infrastructure
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digital transformation
Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.
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UK lags in workplace AI adoption, survey reveals disparity
Last month
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genai
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ai
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misinformation
A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.
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Menulog launches AI Assistant to simplify food ordering
Last month
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ai
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agentic ai
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menulog
Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.
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UK businesses lead in AI adoption, outpacing global peers
Last month
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digital transformation
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martech
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partner programmes
New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.