UK Stories

Udora raises GBP £7.5m to expand UK gifting platform

Udora secures GBP £7.5m to deepen UK expansion, as the rebranded gifting marketplace targets more local sellers and wider product lines.

By Karen Joy Bacudo • 4 min read • Yesterday

Unified Communications

Turning practical AI use cases into measurable impact

AI is cutting contact-centre admin, spotting demand spikes and guiding agents in real time, helping firms lift service without losing the human touch.

By Richard Hall • 4 min read • Last week

Software-as-a-Service

Loop launches AI suite to cut retailer returns costs

Loop launches AI-powered suite for retailers to reduce returns, spot fraud and automate order edits, backed by data from 200 million shoppers.

By Sean Mitchell • 4 min read • Last week

Global Stories

Customer Relationship Management

DevRev wins ISO 27001 certification for AI security

DevRev secures ISO 27001 accreditation as businesses demand tougher proof that AI platforms can handle sensitive data securely.

By Sean Mitchell • 3 min read • Today

Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Klaviyo adds Custom Skills to Customer Agent, letting brands tailor AI service workflows for returns, bookings and gifting.

By Sean Mitchell • 4 min read • Yesterday

Digital Transformation

Noledge acquires Pimbrook to expand in Ireland & UK

Noledge expands across Ireland and the UK with Pimbrook deal, lifting revenue to EUR €10 million and adding 14 staff to the group.

By Catherine Knowles • 4 min read • Last week

DevOps

Most firms using AI see little business value, survey

Most organisations using AI are seeing productivity gains, but a survey found few are translating the technology into revenue or measurable ROI.

By Sean Mitchell • 4 min read • Last week

Data Protection

Cequence launches agent controls for enterprise AI

Cequence Security adds AI Gateway controls to curb autonomous agents' access to enterprise apps and data with persona-based permissions.

By Shannon Williams • 4 min read • Last week

DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

GitProtect says outages on major DevOps platforms jumped 21% in 2025, with longer disruptions hitting GitLab, Jira and GitHub hardest.

By Shannon Williams • 4 min read • Last week

Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

TeamViewer rolls out AI scripting for Tia support agent, turning resolved IT tickets into reviewable automations for managed devices.

By Joseph Gabriel Lagonsin • 3 min read • Last week

Unified Communications

Crescendo expands into UK & Europe after rapid growth

Crescendo targets Britain and Europe with AI customer service push after topping USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Amplitude launches AI Assistant for in-product support

Amplitude brings AI support into digital products with Assistant, aiming to guide users in context, cut ticket volume and flag friction points.

By Mark Tarre • 4 min read • Last month

Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Cognizant and Google Cloud have unveiled an AI-powered retail contact centre, with early trials claiming up to 85% query containment and faster service.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Hyperscale

OceanBase opens Kuala Lumpur support centre for Asia

OceanBase deepens Southeast Asia push with Kuala Lumpur support centre to serve fintech and banks needing 24/7 local database support.

By Sean Mitchell • 4 min read • Yesterday

Firewalls

Vehere appoints Somnath Banerjee to senior support role

Vehere names Somnath Banerjee Director of Customer Support and Professional Services as it seeks to boost delivery for enterprise security clients.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Nearly half of Australian firms hit by AI incidents

Nearly half of Australian organisations with AI security controls have faced incidents as firms rush agents into customer service, email and cloud systems.

By Sean Mitchell • 4 min read • Last week

Unified Communications

Retail tops Australia’s customer service contacts

Youi survey finds retail leads customer service complaints as Australians prize human help, with poor experiences costing time, wellbeing and loyalty.

By Kaleah Salmon • 4 min read • Last week