Customer Support stories
UK executives see AI as key, but only 16% feel ready to lead
Yesterday
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digital transformation
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cx
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personalisation
While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.
EastWest chooses Temenos SaaS to upgrade banking platform
2 days ago
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saas
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digital transformation
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fintech
EastWest Banking Corporation partners with Temenos to adopt a SaaS core banking platform, boosting digital transformation and operational efficiency.
Sinch named top vendor for RCS messaging in global ROCCO report
Last week
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cx
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martech
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ai
Sinch is named a Tier 1 vendor in ROCCO’s 2024 RCS Messaging Market Impact Report, praised by operators in 64 countries for technical strength and reliability.
StarHub unveils lifestyle-inspired flagship shop at Paragon
Last week
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smartphones
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cx
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martech
StarHub has launched a lifestyle-themed flagship store at Paragon, Orchard Road, offering a relaxed tech experience with exclusive offers for its 25th anniversary.
How South Africa is unlocking better customer experience for UK businesses
Last week
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digital transformation
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cx
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martech
South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.
Circles.Life offers free GPT-4.1 on app for subscribers
Last week
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digital transformation
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genai
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ai
Circles.Life now offers free, unlimited access to OpenAI's GPT-4.1 through its app for all mobile plan subscribers in Singapore, excluding data-only users.
Zyxel Networks achieves top customer ratings for firewall & VPNs
This month
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firewalls
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vpns
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network infrastructure
Zyxel Networks secured Champion status for its firewalls and VPNs in techconsult's 2025 survey, praised for usability, reliability, and customer satisfaction.
Building trust with conversational AI: How to avoid common pitfalls
This month
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digital transformation
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cx
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
NICE & AWS join forces to deliver AI-powered customer service
This month
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saas
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uc
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digital transformation
NICE and AWS have teamed up to offer NICE's CXone Mpower AI on AWS Marketplace, enhancing AI-driven customer service with unified, scalable cloud solutions.
N-able wins Gold at Stevie Awards for AI-powered customer support
This month
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data analytics
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digital transformation
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cx
N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.
How to turn the contact centre grind into interesting and rewarding work for your agents in 2025
This month
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uc
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digital transformation
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cx
AI-powered tools are transforming contact centres by easing agents' workloads, boosting job satisfaction, and cutting staff churn in 2025.
Udemy appoints Neeracha Taychakhoonavudh to lead CX
This month
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digital transformation
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cx
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martech
Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.
British consumers highly value small businesses but lack full awareness
This month
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digital marketing
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restaurants
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customer support
Nearly 80% of UK consumers feel positively impacted by small businesses, with over a third saying they'd be devastated if their favourites closed.
Human customer service drives loyalty & up to GBP £100 spend
This month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Agentic AI helps firms boost CX satisfaction & cut costs per case
Last month
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cx
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martech
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cdp
Forethought's 2025 report reveals agentic AI boosts CX outcomes, resolving 57% more tickets and cutting costs by over 20%, outperforming traditional AI solutions.
Customer support leads global adoption of enterprise generative AI
Last month
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digital transformation
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software development
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customer service
IoT Analytics finds customer support leads enterprise generative AI use, with 49% of deployments aiding issue resolution among 530 projects analysed.
Superloop Partner Program aims to boost IT channel engagement
Last month
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uc
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network infrastructure
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digital transformation
Superloop has unveiled its Partner Program, offering IT channel companies new tools via the Krypton portal to boost benefits and competitiveness.
UK lags in workplace AI adoption, survey reveals disparity
Last month
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genai
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ai
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misinformation
A recent survey reveals that while 70% of UK respondents have embraced AI in daily life, only 44% utilise it in the workplace, lagging behind global averages.
Menulog launches AI Assistant to simplify food ordering
Last month
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ai
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agentic ai
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menulog
Menulog has launched an AI Assistant in Australia to personalise food orders, recommend meals, and simplify dining choices via chat.
UK businesses lead in AI adoption, outpacing global peers
Last month
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digital transformation
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martech
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partner programmes
New research reveals that 93% of UK businesses have gained efficiencies from generative AI, surpassing the global average, with strong investment plans ahead.