Customer Support stories

CYFOX Security and Simplicity One have partnered to provide affordable cybersecurity solutions for small and medium-sized businesses in Australia and New Zealand.

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.

Salesforce and Thai sportswear firm Warrix have teamed up to streamline communication and processes using Slack, enhancing collaboration and efficiency.

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

Ripjar has secured a majority growth investment from Long Ridge Equity Partners, appointing Tom Obermaier as its new CEO to enhance global operations.

Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.

UK SMEs are divided on using AI versus human expertise in finance, with a significant number embracing tech while valuing human input for complex tasks.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

BlackLine has been honoured with the 2024 ‘Tech Cares’ and ‘Buyer’s Choice’ awards from TrustRadius, recognising its impact on digital finance transformation.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.