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Customer service Stories - Page 93

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Customer service stories

CareAR integrates AR support solution with ServiceNow
Customer Relationship Management

CareAR integrates AR support solution with ServiceNow

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

By Staff Writer • 2 min read • Tue, 30th Jun 2020
deVere responds to growing demand for fintech solutions with new app
Customer Relationship Management

deVere responds to growing demand for fintech solutions with new app

deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.

By Catherine Knowles • 3 min read • Tue, 23rd Jun 2020
AI is powering a shift in digital customer engagement
Customer Relationship Management

AI is powering a shift in digital customer engagement

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

By Caroline Francis • 4 min read • Wed, 6th May 2020
How companies can use emerging CX technologies to improve customer retention
Customer Relationship Management

How companies can use emerging CX technologies to improve customer retention

Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.

By Colin Smith • 4 min read • Mon, 20th Apr 2020
Google Cloud launches COVID-19 rapid response programme
Customer Relationship Management

Google Cloud launches COVID-19 rapid response programme

Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.

By Staff Writer • 3 min read • Thu, 9th Apr 2020
Vodafone urges customers to go digital, expects call times to increase
Customer Relationship Management

Vodafone urges customers to go digital, expects call times to increase

Vodafone NZ advises customers to use digital customer service methods to reduce reliance on call centres during COVID-19 pandemic.

By Shannon Williams • 3 min read • Tue, 24th Mar 2020
Soul Machines raises $40m, steps closer to global aspirations
Customer Relationship Management

Soul Machines raises $40m, steps closer to global aspirations

Soul Machines raises $40m to advance human-machine collaboration. Investment led by Temasek and includes Salesforce Ventures.

By Catherine Knowles • 3 min read • Wed, 15th Jan 2020
Security, analytics and customer service top priorities for CFOs
Customer Relationship Management

Security, analytics and customer service top priorities for CFOs

A new Protiviti survey reveals CFOs are prioritising security, analytics, and customer service, reflecting a shift towards a strategic focus in finance.

By Shannon Williams • 4 min read • Thu, 26th Dec 2019
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Customer Relationship Management

People, AI or chatbots: ANZ consumers don't differentiate with customer service

A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.

By Staff Writer • 3 min read • Wed, 11th Dec 2019
Customer service reps tired of not having the right tools - Pega
Customer Relationship Management

Customer service reps tired of not having the right tools - Pega

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

By Staff Writer • 4 min read • Tue, 10th Dec 2019
Zendesk fuses AI into customer services with Amazon Connect integration
Customer Relationship Management

Zendesk fuses AI into customer services with Amazon Connect integration

The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.

By Sara Barker • 2 min read • Tue, 10th Dec 2019
26% of leaders still “support fax as a communication channel”
Customer Relationship Management

26% of leaders still “support fax as a communication channel”

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

By Ben Moore • 4 min read • Tue, 26th Nov 2019
Verizon rolls out new field service management solution
Customer Relationship Management

Verizon rolls out new field service management solution

Verizon Connect launches integrated field service management solution for simplified dispatching and job management.

By Catherine Knowles • 2 min read • Thu, 14th Nov 2019
Natterbox launches solution to improve customer service efficiency
Customer Relationship Management

Natterbox launches solution to improve customer service efficiency

Freedom will transform agent performance, enabling Natterbox users to work from wherever they want on whatever device they want to work on.

By Ben Moore • 3 min read • Thu, 14th Nov 2019
The future of CX: How to make chatbots work effectively in your organisation
Customer Relationship Management

The future of CX: How to make chatbots work effectively in your organisation

The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.

By Manish Shah • 5 min read • Sun, 3rd Nov 2019
Five ways robotic process automation is improving the public sector – FTS Data & AI
Customer Relationship Management

Five ways robotic process automation is improving the public sector – FTS Data & AI

Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.

By James Beresford • 5 min read • Tue, 17th Sep 2019
Vodafone pumps $10m into dedicated customer service team
Customer Relationship Management

Vodafone pumps $10m into dedicated customer service team

Vodafone's 'X Squad' will kick off in October, and will continue to scale up over the remainder of this calendar year.

By Staff Writer • 4 min read • Tue, 10th Sep 2019

Stories from Other Regions

Customer service stories

Outsmarting storms
Data Analytics

Outsmarting storms

Customers in Auckland could face shorter outages as Vector and IBM use weather forecasts and AI to spot storm and vegetation risks up to 72 hours ahead.

By Staff Writer • 3 min read • Mon, 21st Oct 2019