TechDay UK - The UK's technology news network

Customer service Stories - Page 63

UK Stories

Customer service stories

Prime Day returns surge poses major challenge for UK retailers
Customer Experience

Prime Day returns surge poses major challenge for UK retailers

Amazon Prime Day returns total 78 million items yearly in the UK, posing major operational and financial challenges for retailers amid rising consumer frustrations.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025
Yusen Logistics upgrades pharma tracking with FourKites platform
Data Analytics

Yusen Logistics upgrades pharma tracking with FourKites platform

Yusen Logistics has adopted FourKites' NIC-Place platform for real-time tracking and temperature monitoring of pharma shipments across Europe, boosting compliance and service.

By Kaleah Salmon • 3 min read • Fri, 27th Jun 2025
Square unveils portable Handheld for UK restaurants & cafes
Marketing Technologies

Square unveils portable Handheld for UK restaurants & cafes

Square has launched its portable Handheld device in the UK, offering restaurants a lightweight tool to streamline operations and improve service efficiency.

By Kaleah Salmon • 4 min read • Fri, 27th Jun 2025

Global Stories

Customer service stories

Prime Day grows in Australia as shoppers hunt value & savings
Customer Experience

Prime Day grows in Australia as shoppers hunt value & savings

Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.

By Shannon Williams • 4 min read • Fri, 11th Jul 2025
Jambi City smart water pilot starts with GHD tech from Canada
Digital Transformation

Jambi City smart water pilot starts with GHD tech from Canada

Jambi City partners with GHD in a pilot to replace 100,000 manual water meters with smart digital systems for better management and customer service.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025
The next frontier of AI product development: building systems that learn with your users
Data Analytics

The next frontier of AI product development: building systems that learn with your users

Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.

By Manav Mehra • 4 min read • Fri, 11th Jul 2025
Appian recognised for AI innovation on 2025 AIFinTech100 list
Digital Transformation

Appian recognised for AI innovation on 2025 AIFinTech100 list

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

By Melania Watson • 3 min read • Wed, 9th Jul 2025
Hands-on Review: Acer Predator X39 OLED monitor
Gaming

Hands-on Review: Acer Predator X39 OLED monitor

Acer's Predator X39 OLED is a 39-inch ultra-wide curved gaming monitor with vivid colours, 120Hz refresh rate, and excellent HDR for immersive gameplay.

By Darren Price • 5 min read • Mon, 7th Jul 2025
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Unified Communications

NiCE honours EMEA & APAC firms for AI-driven CX excellence

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

By Melania Watson • 3 min read • Fri, 4th Jul 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025
Staysure adopts NiCE AI platform to boost digital travel insurance
Unified Communications

Staysure adopts NiCE AI platform to boost digital travel insurance

Staysure has adopted NiCE's CXone Mpower AI platform to enhance its digital travel insurance customer experience across Europe with omnichannel support.

By Melvin Hipolito • 3 min read • Wed, 2nd Jul 2025
CommBox unveils CommSite to transform web engagement
Digital Transformation

CommBox unveils CommSite to transform web engagement

CommBox launches CommSite AI, a conversational platform transforming websites with real-time, personalised chat to enhance user engagement and sales.

By Jed Nykolle Harme • 3 min read • Wed, 2nd Jul 2025
A managed protection service suite empowers MSPs to scale their businesses effectively
Firewalls

A managed protection service suite empowers MSPs to scale their businesses effectively

A Managed Protection Service Suite helps MSPs scale their businesses efficiently while enhancing security and customer service for SMB clients.

By Debasish Mukherjee • 3 min read • Mon, 30th Jun 2025
Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025

Stories from Other Regions

Customer service stories

Roofbuddy processes NZD $78.7 million as it transforms roofing
Customer Relationship Management

Roofbuddy processes NZD $78.7 million as it transforms roofing

Roofbuddy has transformed roofing trades with tech, completing 3,594 orders worth NZD $78.7 million, speeding quotes from 24 days to 24 hours.

By James Logan • 6 min read • Mon, 14th Jul 2025
Digimune & AnyTech365 launch 24/7 tech support for Australians
IT services

Digimune & AnyTech365 launch 24/7 tech support for Australians

Digimune partners with AnyTech365 to offer 24/7 multilingual IT support across Australia, boosting tech help and new revenue for local partners.

By Sean Mitchell • 2 min read • Thu, 10th Jul 2025