Customer service stories - Page 4
Monday.com unveils AI strategy to revolutionise workflows
Tue, 11th Feb 2025
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crm
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devops
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apm
monday.com has unveiled its ambitious AI Vision, set to integrate artificial intelligence across its products by 2025, aiding businesses in their digital transformation.
Technology boosts growth in Australian hospitality sector
Tue, 11th Feb 2025
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cleantech
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sustainability
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customer service
Technology is transforming the Australian hospitality sector, with a report revealing 47% of operators find it boosts efficiency amid rising costs.
HubSpot opens first Australian data centre in Sydney
Thu, 6th Feb 2025
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digital transformation
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martech
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cdp
HubSpot has launched its first data centre in Australia, enabling local businesses to enhance performance and data sovereignty while meeting compliance needs.
Freshworks appoints Subramanian to lead product management
Wed, 5th Feb 2025
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crm
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data protection
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cx
Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.
Is your accounts team eroding your corporate brand?
Mon, 3rd Feb 2025
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cx
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martech
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personalisation
Companies risk eroding their brand reputation through poor debt collection practices, as accounts teams are crucial in shaping customer perception and trust.
CIBC invests GBP £5m in Infinity for product development
Thu, 30th Jan 2025
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cx
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martech
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cdp
CIBC Innovation Banking has extended a GBP £5 million corporate debt facility to Infinity, bolstering the call tracking firm’s growth and product development efforts.
New Look partners with Medallia for customer insights
Fri, 24th Jan 2025
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it training
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data analytics
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digital transformation
New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.
Amazon & Temu rivalry heats up in Australian eCommerce
Thu, 23rd Jan 2025
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digital transformation
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cx
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martech
The eCommerce landscape in Australia is set for upheaval as Amazon introduces its budget-focused Haul storefront to compete with Temu's swift rise.
UK unveils £14 billion AI plan with tech sector backing
Wed, 22nd Jan 2025
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cx
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martech
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risk & compliance
The UK aims to lead in artificial intelligence with a new AI Opportunities Action Plan and GBP £14 billion investment from tech firms to enhance various sectors.
How agentic automation will reshape Australian industries in 2025
Tue, 21st Jan 2025
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genai
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ai
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ai ethics & governance
As Australia prepares for 2025, agentic automation is set to revolutionise industries, enhancing productivity and collaboration through advanced AI capabilities.
Rimini Street wins multiple prestigious industry awards
Fri, 17th Jan 2025
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casb
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customer service
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rimini street
Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer’s Choice, recognising its excellence in client service and support.
FourKites unveils AI Control Tower for supply chain leaders
Fri, 17th Jan 2025
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data analytics
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supply chain & logistics
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digital twins
FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.
UK unveils AI action plan with commitment of GBP £14 billion
Thu, 16th Jan 2025
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data privacy
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ai
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finops
Keir Starmer's AI Opportunities Action Plan commits GBP £14 billion to transform UK public services, advancing AI adoption while addressing industry concerns.
AI solution launched to streamline TikTok messaging ads
Thu, 16th Jan 2025
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crm
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cx
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martech
In response to TikTok's Messaging Ads launch in New Zealand, Respond.io has introduced an AI-driven solution to help businesses streamline communication.
Respond.io & TikTok launch AI tool for SME growth
Tue, 14th Jan 2025
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cx
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martech
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customer service
Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.
Motorola to acquire Theatro, enhancing AI for workers
Mon, 13th Jan 2025
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saas
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edutech
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motorola solutions
Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.
Integrity360 acquires Nclose to boost global expansion plans
Thu, 9th Jan 2025
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soc
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partner programmes
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casb
Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.
AI in hospitality: Real-world applications shaping today's operations
Mon, 6th Jan 2025
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data analytics
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ai
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customer service
Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.
India’s first AI-powered voicebot platform is launched by Agrim
Sun, 5th Jan 2025
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robots
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cx
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martech
Misfits Communications has launched Agrim, India's first AI-powered voicebot platform, enhancing customer service with 24/7 support in 41 languages.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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personalisation
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.