Customer service stories - Page 19
mx51 to use Snowflake for analytics and customer service
Thu, 19th Aug 2021
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crm
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data analytics
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martech
Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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crm
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
People are a demanding bunch: how to service the customer that wants everything
Fri, 30th Jul 2021
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crm
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cx
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.
CSPs missing huge, untapped opportunity
Tue, 6th Jul 2021
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crm
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data analytics
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martech
Customer loyalty is at stake as telecom and media providers fail to offer highly personalised experiences, says study.
Appier acquires AI-powered chatbot platform BotBonnie
Wed, 23rd Jun 2021
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crm
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uc
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martech
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Auth0 survey reveals Australian businesses fail to meet login expectations
Wed, 2nd Jun 2021
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crm
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martech
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passwordless
Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.
Customer service vital to long term success for Australian telcos
Thu, 27th May 2021
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crm
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uc
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martech
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
Poor service quality costing companies significant revenue
Fri, 21st May 2021
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crm
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uc
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Artificial intelligence top priority for organisations, but challenges remain
Mon, 3rd May 2021
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crm
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uc
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martech
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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crm
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uc
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation
Mon, 19th Apr 2021
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crm
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uc
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hyperscale
Vodafone New Zealand has been accepted into the Amazon Connect Service Delivery Program, making it the first business in Aotearoa to be awarded this status.
Why better API monitoring is critical for achieving quality customer service
Fri, 9th Apr 2021
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crm
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martech
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api
API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.
'Conversational service automation' firm Uniphore raises $140m
Fri, 9th Apr 2021
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crm
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uc
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cx
Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.
Building a business case for observability
Wed, 3rd Mar 2021
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crm
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martech
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customer service
Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.
Optus partners with Google Cloud to improve customer support capabilities
Sat, 23rd Jan 2021
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crm
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uc
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hyperscale
The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.
Citrix recognised in TSIA assisted support certifications
Tue, 19th Jan 2021
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virtualisation
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crm
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daas
TSIA names Citrix a recipient of Global Rated Outstanding Assisted Support certifications for its customer support excellence.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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uc
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
EncompaaS brings on new chief customer officer as part of growth strategy
Wed, 23rd Dec 2020
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crm
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uc
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paas
EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company’s global presence.
Adyen collaborates with Microsoft to accelerate payments innovation
Fri, 18th Dec 2020
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crm
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martech
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commerce systems
Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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whatsapp
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.