Customer retention stories

As 'National Returns Day' approaches, Evri predicts four million gifts will be returned this January, highlighting a growing trend in UK retail returns valued at GBP £27 billion annually.

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.

Loop has acquired Wonderment to improve eCommerce operations, offering Shopify merchants enhanced order tracking and returns management tools.

Loop has acquired Wonderment to enhance its commerce operations for Shopify merchants, combining AI insights with real-time shipment tracking.

Indosat has teamed up with Nokia to enhance 4G and 5G networks across Indonesia, aiming to improve connectivity and drive digital transformation.

The lending sector is undergoing a transformation as automation enhances borrower journeys, enabling quicker decisions and personalised experiences like never before.

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

As small and midsize businesses face growing cybersecurity demands, managed service providers must diversify offerings to enhance customer retention and competitiveness.

SALESmanago has acquired Leadoo to enhance its Customer Engagement Platform, aiming to solidify its presence in Europe's marketing technology sector.

LogicMonitor is establishing itself as a leader in hybrid observability across the APJ region, focusing on AI-driven solutions to enhance customer success.

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

Christmas spending in Australia is forecasted to rise by 2.7% to AUD $69.7 billion, prompting retailers to adopt data-driven strategies for success.

NormCyber has been honoured as Cyber Security Company of the Year at the 2024 UK Business Tech Awards for its exceptional risk management solutions.

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

A new study reveals 51% of UK consumers prefer brands they've interacted with positively, highlighting the growing demand for personalised shopping experiences.

Ecommpay is urging e-commerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.